The Palms of Mt. Pleasant

Like any assisted, nursing, or memory living facility, different people are going to have different opinions based on different standards and expectations. What I am sharing is based both on my own observations from a visit and my family's/ family member's feelings regarding the facility, environment, caregivers, and staff as it pertains to our family member's stay and experience here. Yours may differ, and I strongly encourage anyone considering this or any similar place to do your due diligence, research, and comparisons. When I initially visited this place, I wasn't very impressed. I ended up there - actually, at their adjacent site which does rehab, I believe, facing Bowman Road - accidentally while trying to find another facility. So they weren't expecting us there. The person I took along, the actual decision maker, was not really impressed, either. It was dreary and kind of dingy. We left and went elsewhere, but my companion family member called them back, made an appointment to tour at The Palms on Anna Knapp, and returned. S/he toured and was very pleased with what s/he was shown, committing immediately to place our family member there. Upon check in, all seemed well. The room was nice, spacious enough, and clean. They allowed décor on the walls and around the room with limited and understandable safety exceptions. After a few days, the person who chose The Palms started seeing what s/he viewed as deficiencies in the care the patient was receiving and voiced the same. This is where the problems started, as it was met with aggravation instead of receptiveness. The more that happened, the worse it became on the patient and the family, eventually becoming a bitter relationship over the course of a few weeks. The family member finally decided to remove the patient in favor of another place. Keep in mind that this patient was never dropped off and left to their care. The patient had a family member there to visit and support (and see) daily, for most of the da

Mother (age 95) will happily fit so perfectly in to life in Independent Living at The Palms as soon as they find her an apartment. Not sure which she will enjoy most. The cocktail hour with appetizers, the rocking chairs perfect for “people watching” at the porte cochére, hamburgers in the shaded central canopied courtyard, or maybe the heated pool or the hair salon. Could just be the excellent menu. Or conversations with Trish Ripley, the Sales Director and others. The handsome, well-dressed fellow residents. Mamma will be so happy to live at The Palms. Thank you Trish.

Had our mother at the Palms in assisted living for one and a half years and had to finally move her out. Housekeeping was horrible. They had promised remodeling was to be happening when we moved her in and it still has not occurred so walking down the hallways to her room very depressing. The most important thing….care The care was poor. Mother fell a couple of times and And the response of the care providers was negligently slow. There was even an episode where her toilet got plugged And when we asked for assistance were told there was no maintenance person around and gave us the plunger to unplug the toilet ourselves. Our Our mother had had an accident in her bed and on her moving day, we found that they had only covered with more sheets instead of cleaning everything Properly. If you care for your loved one, the Palms is not the place.