The Pavilion at Great Hills

Google reviews

• D
  David Marcus 9 months ago

  My mother has been in assisted living at the Pavilion for two years. My mother and family are very satisfied with the compassionate care that she is receiving. Jane, the Director, is wonderful. Returns phone calls promptly. As a physician, I believe Krystal, the wellness director, is knowledgeable about medicine. Both Jane and Krystal are a great team and are always positive. Mom's apartment is spacious, and the building has a nice courtyard with a lot of light. She has a busy schedule with activities. The food is healthy, and mom has a special diet that the staff monitors. My entire family is content with the Pavilion. I recommend the assisted living program there. Dr David Marcus

• S
  Steve Rundell a month ago

  September 2026 It’s only fair I update my review of The Pavilion at Great Hills. The new executive director, Brandon, shows a genuine desire to improve the living conditions of all residents. A new alert system has been installed and I believe the response times have improved. He’s very approachable and seems open to client concerns. Several of the caretakers which respond to pendant calls, esp Tori, Tiffany and Kat put in real effort and approach their jobs more like a vocation than work. The medical staff situation seems to be improving but I haven’t had a chance to get to know the new additions as well as I did the previous group. Latrice has been of good assistance. I still hope the dining menu will receive consideration. I done w my parents at least once a week and have heard from several residents that feel the meals have become less varied and less appealing than they were before Sonida took over. That said, my parents don’t complain about the food. All in all, I’m grateful for all Pavilion does to take care of my parents in their retirement and the costs are more reasonable than most. -Steve June 2026 I’d written the below review regarding the Pavilion at Great Hills just seven months ago. In recent months, Sonida Senior Living has purchased the property and I’m very sad to say it seems things have changed drastically. Mimi and Jane have all departed and I learned today that Krystal, the senior nurse who has shown such compassion for all the residents, was literally walked out the door as they fired her for reasons I’m sure will never be shared with me. What’s more, the daily food menus have shrunk by half the previous options. I’ve become friends with more than a dozen of the residents since my parents move and all of them seem unhappy with the recent changes. I was scheduled to discuss with Krystal an issue related to my mother’s medications today. I know the new nurse, Natasha, was given my phone number and asked to call me about the matter but

In the order Google returned them. Not verified by Caring Advisor.