The Rehabilitation Center at the Palazzo

Google reviews

• D
  Debbie Kuipers in the last week

  We chose “The Rehabilitation Center at the Palazzo” after meeting with the intake director and touring the facility. Everything looked bright and clean; residents appeared happy. However, things changed dramatically once our Mom was admitted into their skilled nursing floor. She had tested positive for Covid in the hospital, which they knew well before her arrival. She was weak and had been insructed to not get out of bed on her own, but to call for help to get to the restroom. Unfortunately, no one could help her for almost an hour because they could not locate any PPE: masks, gowns, etc. Luckily, we arrived during this time and because she was desperate, we decided to help her to the bathroom ourselves. Afterwards, I met with the nurse before leaving for the night, and I explained that Mom needed a pain pill right away, as she normaly takes it at 5pm, and it was already past time because of the transfer. She did not have orders for that, so she messaged a nurse practitioner, who approved it and said the pharmacy would send it up. We left around 6pm, and this nurse was leaving at 8pm, and she assured us that she would get Mom her pain meds. At 8:30pm, Mom called saying that (1) she never got the pain pill, and (2) she had to go to the bathroom, and she had been pushing her call button repeatedly, but had received no response. She was terrified that she was going to wet the bed, and at some point, someone had brought in some enormous nighttime briefs, but she is only 92 pounds and could not use them. Besides, with her weakness, she would have needed help to change into them. We left home right away and headed over, but it was after 8pm, so the front doors were locked. There was a night phone by a side door that we had been told was for coming in after hours when the doors are locked. This phone was competely useless. It didn’t do anything at all. No dial tone, nothing. I had tried also calling the facility to tell them we were coming, but it got stuck in a record

• D
  Dawn Seltenreich 2 months ago

  I am here now to give the highest of high praises to someone who helped me and my family more than I could ever explain! Her name is Monserrat Waldorf. Just recently my Mom was admitted to the skilled nursing unit of the palazzo. It was determined that she would not be able to go back to independent living and that she needed to move to Assisted Living. My mom only had Medicare insurance which does not cover assisted living costs. She needed to be applied to Arizona long-term care. I live three and a half hours away from my mom so it is extremely difficult for me to get to her in order to help her with her needs. Montserrat is a social worker at the Palazzo and she stepped up to help us! She acted as my mom's representative and gathered all of the medical and Financial information needed to apply her for long-term care insurance! Getting this insurance was extremely important to all of us because including my mom we are a very low income family. We would not be able to supplement her income enough to pay for her Assisted Living needs. Montserrat worked so hard to get my mom on long-term insurance and I am so extremely grateful for her! Without her I have no idea what I would have done! I just want everybody to know this because if your family member happens to be at the Palazzo they will be an extremely caring, hard-working hands when you have Montserrat helping you!

In the order Google returned them. Not verified by Caring Advisor.