The Rehabilitation Center of Albuquerque

Unfortunately, our experience was not at all what we expected. Considering it came in as one of the top 3 facilities, We’ve stayed at previous Skilled Nursing facilities before. I would not put a loved one here. Facility was dirty, aged, only 1 working bathroom for guest. In 11 days I never saw a front office person at the sign in desk , which is concerning cause anyone can walk in off the streets. Food had to be the worst I’ve ever seen and tasted. Some of the Staff “ not all” were very rude and overwhelmed. Wound care was the worst, still currently in hospital fighting an infection. Had to transport our family member to Santa Fe. Originally prior to going to the facility they stated they would offer transportation which was not true, not even on an emergency situation. Pt and Ot was great.

I came in worried about my care , this facility is the best Genesis by far. The nursing staff is amazing. Dessie and Lisa are great nurses. What an amazing place.

**ROUGH START, STRONG FINISH** My father's transition from hospital to RCA was very rough. He had a room when we arrived, but the bed was not made, there was no TV remote in his room, and his nurse call button by the bedside was not working. We made all these matters known to management and they were addressed quickly. Leadership was apologetic and worked hard to make sure we knew that their staff had been informed of the issues and that those things are unacceptable. The night nurse, Mandy--a travel nurse on staff for a short time--was exceptionally helpful and kind to my dad that first difficult night. She went above and beyond to make sure he knew he was cared for. Marty, the therapy supervisor, dropped everything when I went to talk to him about our concerns with my dad's transition, to address my frustrations and remedy what he could very quickly. He encouraged me to fill out a grievance form so that everyone in management would be aware of the shortcomings in the transition. A family relations staff member followed up with us after a couple days on that grievance to make sure that all our concerns had been appropriately addressed and to inquire if anything new came up. We were upset with his first night there--things happened that are not acceptable. BUT, staff responded the right way to our concerns. We never felt condescended to, or made to feel like our complaints were unwarranted. We were treated with respect, and the problems were treated with the seriousness they warranted. For that, we were grateful. From then, my dad's stay was significantly better. Staff were attentive, though very busy with a full facility. The staff therapists were kind and competent, helping him regain strength and confidence following his fall that led to hip surgery. The social workers on staff were knowledgeable and proactive in getting us important information on transition back to independent living or assisted living. The weekend nursing supervisor, Pat, was very attent