The Remington Club

I feel the staff is very nice. The restaurant staff is very patient. The landscaping is beautiful. The apartments have a good layout . The food especially the soup is very good. I feel it would be helpful to have several of the doors that lead to the eating room be automatic. It is very difficult for someone with a walker to open the heavy doors. There should be more engaging classes that could get people to talk and interact. The management doesn't seem real responsive to requests like higher quality meats that can be chewed easier.

This facility claims to be a “5 Star Senior Living” experience/community. But, it is not. I have seen many issues, but the final straw was the decision by the administration to blatantly ignore the cries of protest from the residents in regards to being forced into one facility that is not theirs to eat at 3x a week. Administration did not consider residents when making this decision and actually rejected the protest from residents to overturn this new policy. This can be considered elder abuse as the many residents deal with locomotor disabilities, resulting in them using wheelchairs or canes. Being elderly, these types of physical changes are a natural process, and it’s truly inappropriate for management to be aware of this and still choose to overlook the issue. Furthermore, claiming to offer transportation via mediocre golf carts is irrelevant, as this would cause a mass delay in the residents receiving their meals in a timely manner and is a serious safety issue. Not to mention, we are now approaching the winter season and you are admittedly forcing senior residents to be exposed to cold, wet weather. Additionally, to have the entirety of both Remington 1&2 in one area is another significant health risk for the spread of COVID-19 and other illnesses. These new changes also include the absence of dinner on ALL Sunday's. When the administrative sales employees pitched their speech about why the Remington Club is so great, they mention the availability meals 3 times daily at the facility that the resident resides in. To now retract this promise means you've misled the residents and their families. The substantial amount of money that is charged is absolutely not worth it. In fact, I personally believe that families should be compensated or the rent should be lowered rather than raised as they are now planning to do. The other issues involve the AWFUL system that this facility operates on. Maintenance requests are rarely answered and are often ignored or "lost.

My mother-in-!law has been here for a couple of years. During that time, her health has gone downhill. She is 93 years old and has incontinence. In the beginning, she was okay, cause she was able to speak up for herself. Today we called to let them know that we are getting her at about 11 a.m. to take her out for Mother's day. We helped her in the car, and as we were putting her wheelchair in the back, three of us was hit with the putrid smell of urine. The blue cushion, a disposable chuck, and a towel was all soaked and marinating in urine. The wheelchair seat was encrusted with dried urine, salty particles. The wheelchair itself had joints of rust, where it was wet and never wiped down. The putridness was unbearable. We had to put things inside a black trash bag. Once we got to the restaurant, I took her to the bathroom right away. Her pants was wet with urine and her pad was full. Sad to say that she sat in that the whole meal as she did not have extra clothes. This must be something that is normal to her as she did not complain about her wetness. This makes me emotional as this is not very dignified. The amount of money we pay for this place is not measley. Once we got back, I asked to speak to the caregivers I pleaded with them to clean her more, to clean her wheelchair and accessories at least once a week. One of the caregivers, LIlo(?)? Was so disrespectful to me. She stood there making faces like I shouldn't be taken seriously. She kept blaming everyone else, and not taking her part of my mother-in-law's care seriously. This makes me wonder how she cares for the residents. Is she as disrespectful, leaving people with no dignity, and letting them sit in their urine the whole day to marinate and soak in it, and just have endless excuses when confronted? With the way she treated me, I can see her the same way with the residents if they ask her to be changed. Maybe that's why my mother in law stopped asking and is now resigned to being wet? I want to say