The Reserve Healthcare and Rehabilitation

Name: The Reserve Healthcare and Rehabilitation
Address: 1800 Eagle Landing Boulevard, Charleston, South Carolina, 29410, United States
Price range: $$

Charleston South Carolina, United States , South Carolina , United States

4.0 on Google · 135 reviews

Skilled Nursing

About The Reserve Healthcare and Rehabilitation

The Reserve Healthcare and Rehabilitation, located in Charleston, provides skilled nursing and rehabilitation services for individuals who need nursing home level care. The staff works directly with residents, their families, and healthcare providers to build a care and treatment plan suited to each person's needs, with the goal of keeping that plan responsive as circumstances change. This setting is best suited to families seeking a nursing home environment where clinical oversight and coordinated treatment are central to daily care, whether for a short-term rehabilitation stay or ongoing skilled nursing support. Families considering The Reserve are encouraged to contact the community directly to learn more about daily routines, visiting arrangements, and other specifics that matter to their situation.

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4.0

135 reviews

Every day · Open 24 hours

Google reviews

Fanny Ibarra 2 months ago

My mother stayed at this rehabilitation facility for one night, and unfortunately, that was more than enough to see that this is not a place where I would feel comfortable leaving a loved one. She was not given her prescribed pain medication, despite being there because she was recovering from a serious injury and surgery. She was also given diapers and essentially expected to manage them herself. The used diapers were left on the floor, and no one came to help clean them up. This is completely unacceptable, especially when caring for elderly and vulnerable patients who are supposed to be receiving assistance and proper care. The following morning, my mother did not receive breakfast. The cleanliness was also extremely concerning. From the very first hallway, there was a strong and overwhelming smell of urine and feces. The overall environment did not feel clean, sanitary, or appropriate for patients who are there to recover. We ultimately decided that this was not a safe or acceptable environment for my mother and made the decision to take her home. Our elderly and vulnerable loved ones deserve dignity, cleanliness, proper medication management, food, and basic human care. This facility did not provide that experience for my mother. I strongly urge families to thoroughly research this facility before placing their loved ones here. I would not recommend this place to anyone.
Antonio Jacobs 3 months ago

My grandmother had a wonderful experience at The Reserve, and our family couldn’t be more grateful. The staff treated her like family and always made her feel loved, respected, and cared for. She was also blessed with the sweetest roommate, who made her stay even more enjoyable. She really enjoyed the food, looked forward to the activities, and the therapy team played a huge role in helping her regain her strength and confidence. It also meant so much to us that the administrator took the time to personally check on her and make sure she was doing well. Those personal touches made all the difference. Thank you to everyone at The Reserve for taking such great care of my grandmother. We highly recommend this facility!

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Blake McClure 3 months ago

I visited here about a month ago, and was so surprised at all the positive changes these guys have made. I was shocked to see some of the reviews, but I get it sometimes stuff can go sour. My mom was in a similar place last year and I my experience wasn’t all positive either. For what it’s worth though, this place really seems to be trying hard to make things right. They’ve done a lot of renovations and smelled better than I remember lol. Staff were pretty friendly and the room and folks I visited were fine.
indira Alvarado 2 months ago

I removed my mother after one night because the care was unacceptable. She had just undergone surgery for a fractured femur, had very limited mobility, and required assistance, yet she was given a bag of diapers and told she would have to change herself. No bedside commode or walker was provided. She did not receive her prescribed pain medication after arrival, and she was not given breakfast the following morning. When I arrived that morning, I found used diapers and other items on the floor around the trash can in her room. My mother told me she had been trying to dispose of the diapers herself because no one was assisting her. I took a photo of the condition of the room when I arrived. What makes this especially disturbing is that she was sent to a rehabilitation facility precisely because she could not safely care for herself independently after major femur surgery. That night, she was given melatonin while staff at the nurses’ station laughed and watched movies loudly enough to disturb recovering patients. I took her home the next morning because I did not feel it was safe to leave her there. I cannot recommend this facility to anyone needing reliable rehabilitation, medication management, mobility support, meals, or basic care after surgery.
Jennifer West 5 months ago

For the Most Part all the staff are very nice and compassionate especially the Charge Nurses… my favorite nurse was Chantelle.. I believe the negative reviews on here are due to understaffing of the facility. I had requested upon being discharged from the hospital for wound care and physical therapy. I will say this they have lots of activities such as Bingo, church, and other events throughout the week to keep the residents busy and give them the opportunity to interact with each other. Another thing I enjoyed during my stay was the ability to go outside whenever I wanted to. The even coordinators also do feed the residents at least once a week with either a full meal or just ice cream and pie or cake. I am not the best of patients, I will admit, but I did quite enjoy my stay at this facility and will miss the staff and other residents. If you came onto here to leave a negative review, why don’t you take the time to volunteer instead of just saying what is wrong with the place. 🫶