The Rio at Mission Trails

Google reviews

• J
  Janine Groom 4 weeks ago

  My mother was a patient at The Rio at Mission Trails, and what our family experienced was absolutely heartbreaking. My mother has since passed away, and I feel obligated to share our experience because I would never want another family to go through what we experienced.My mother was on a ventilator and depended on medical professionals for her care. Unfortunately, we witnessed situations that left us deeply concerned about the quality of care she received.My mother would cry and scream for help for hours, sometimes from 7 p.m. until 3 or 4 in the morning, saying she was in pain and couldn’t breathe. I stayed awake monitoring her through a camera and repeatedly calling the facility to make sure someone helped her. Sometimes nobody answered. Other times, staff promised to check on her, but I did not see anyone respond. I have recordings documenting these experiences.What disturbed me even more was the behavior of some nursing staff. In one recording, my mother asked a nurse to contact my father or sister. The nurse responded that she didn’t know their phone numbers and stated, “I’m just a professional butt cleaner.” In another recording, I witnessed behavior that I perceived as mocking and laughing at my mother while she was distressed. I found this treatment deeply disrespectful.There were also occasions when my mother was slipping out of position in her bed, and I had to call to ask staff to reposition her properly.Our family had to fight for emergency medical attention on two separate occasions.The first time, my mother was crying out in severe pain. After repeatedly expressing my concerns, I contacted an administrator named Sebastian, who helped arrange a conversation with the doctor. The doctor attributed her symptoms primarily to anxiety and suggested my father might be contributing to it. I continued insisting something was wrong until she was eventually transferred to Brooke Army Medical Center (BAMC). At the hospital, we learned she had severe stool impaction

• H
  Henry Mandujano 3 months ago

  I was a patient in the beginning of 2024 and it was the worst experience I have ever had. They have medical staff that would not be hired at any hospital or clinics because they are not up to date. The nurses assistants are not much better because they don't care about each other much less a patient they don't know. The rehab department has one person with any safe experience while the others just seem like they think torturing people is a form of rehab. They have many things wrong with them and I think they are dangerous for some patients that think they are going there for care. There were only three staff workers that I feel were really there to help patients. I have so much more to say if someone wants to hear how they mistreat patients.

In the order Google returned them. Not verified by Caring Advisor.