The Traymore at Park Cities

HELL-MORE AT PARK CITIES If you love your family member, don’t take them here. On the other hand, if you need to wipe your hands clean, drop off that individual, and throw away the key, this is the right place. My mother was admitted on November 13th, and honestly I did not feel at ease with her being there. The first day the CNA OB put my mother in a WWE wrestling move to transfer her from her wheelchair to the bed. Mind you this was done after being given specific instructions in said cases. I asked the CNA what he was doing, and he looked at me like a deer in headlights. I’m even more furious as he flings my mother’s shoes across the room. I told him, “I don’t throw my mother’s shoes around, and why do you think it’s OK” ? Let him tell the story, he did nothing wrong. It was all bad over the course of those 5 days. From the poop smeared on the seat after being told my mother was unable to go to the toilet, given regular food up to the last day after being told she’s on a mechanical soft diet, poor communication, waiting until the day of discharge to implement a “care plan”. The tipping point was Fatmata, the rehab director, conducting a swallow eval by giving my mother hot water instead of room temp. How she had no clue the water was hot is beyond her comprehension. In that moment the incompetence was running at an all-time high. The evening my mother was discharged, it didn’t help no one assisted the transport driver nor myself, in transitioning my mother from her bed to the gurney. There are some true demons on that staff. Lord knows what may have taken place behind the scenes. They view you as being a problem when things brought to their attention are evidently wrong and need to be corrected. Octavia the social worker was dismissive and framed having discussions over issues and concerns as “arguing” or me being confrontational. Crystal the assistant DON was standoffish and along with Octavia, the least bit professional. Once I had the opportunity to s

My significant other was admitted to Traymore at Park Cities. A lot of the services provided have been terrible. He was admitted due to back pain and not being able to walk and care for himself and pain control. He was admitted on a Friday evening and didn’t get a bath or shower until Wednesday and that is only because we kept asking until he was bathed. Then Friday when he was supposed to get another bath he had to ask and they finally came about 9:00pm and the water wouldn’t heat up past lukewarm, but at least he got a bath. He was finally able to walk some on Wednesday and Thursday started asking for a walker to be able to go use the restroom instead of using a bedpan and he didn’t get one. Friday the rehab person finally brought him one after he was getting up and going to the restroom without one trying to get back some dignity of caring for himself. The food they provide is not healthy and is poor quality and always served cold. He has yet to receive a warm meal after 9 days here. The portions are very small and the combination of the foods they provide are very strange. The people that deliver the food can’t identify what the food is, how bad is that!! I have been bringing him dinner most nights just so he gets a good meal each day. How can healing happen if the food quality is unhealthy? I feel sorry for the residents who don’t have someone to bring them a good meal everyday. The nighttime noise levels between 11 pm and 6am prevents him from sleeping well. From residents yelling to loud televisions running all night have made for many restless nights! He likes the nurses and aids but the slow pace to start PT and work with him has given me many doubts.

Traymore made our aunt feel like family. We were looking for a place that we did not have to worry about how my aunt was being treated and not just taking the money. When we went to visit after she was transferred there, Octivia, Mary, the staff and the residents were all welcoming and she was popular with everyone. The main reason that made us comfortable is that, she was just not a number but everyone knew her name along with all the other residents. It was an environment where it was like they were at home, just having fun and caring for the residents. Very relaxing and attentive. Thank you Traymore for taking care of our aunt. We really appreciate you all.