The Trousdale

I helped out during the holiday party and just wanted to say how impressed I was. The place is beautiful, but more than that, the people are what make it special. The staff was so kind and truly seemed to care, and the residents were just the sweetest. You can tell there’s a real sense of community here. I left feeling grateful to have been part of it, even just for the day.

The Trousdale admittedly appears to be a very clean and modern well-appointed community when you tour it, but be aware you won't get anything more than a tour unless you write them a check for their $5,000 community fee. Like most communities they cannot give you a solid price for your personalized care levels without a physician report and the communities own assessment. The difference is, The Trousdale will not even start or discuss this process with you until you write them a check for the $5,000 community fee (which in itself is higher than most other communities of the same caliber). After that they will complete the review and assessment process and then hopefully give you solid pricing. If you decide their prices are too high for you, or you don't want to go with their facility after they do the assessment they will keep $500 and only refund you the remainder of your 5,000. So essentially they charge you $500 to give you an accurate cost. You can not even get past the sales rep and talk to the executive director Sylvia without writing that check. Their sales people will try to justify this policy by saying they're "non-profit" and lower rates than any other competitors, but if you do your research you'll find that's just not true. Their pricing is in line or higher with similar "non-profit" and even "profitable" communities. I toured several communities in the area, and was able to get accurate pricing and assessments to make an informed decision without any financial commitment. If money is no object then The Trousadale might be the right fit for you. Buyer beware. Don't trust any community that charges to give you a price.

Broken promises. Be very careful if considering the memory care community at The Trousdale. My family was made promises about accepting my 95 year old Aunt with dementia into memory care and my 88 year old uncle into assisted living. Months ago, four family members, on various visits, told the sales person that my Aunt was difficult, being verbally abusive. Our top priority was proper care for her. We were all, told “no problem”. Their two nurses assessed my Aunt and Uncle, The Trousdale invited them to move in, we set move in dates, signed all the contracts, paid the money, then moved my Uncle in first, to be followed by my Aunt a month later. We did everything they asked us to do, every step of the way. But just days before my Aunt was to move in, the Executive Director denied her entry. We were told “we are an advanced memory care facility only”, and that we should have been told that from the beginning. We weren’t, I don’t even know what that’s supposed to mean. Nothing on their website about that. Now my Aunt and Uncle are separated by 11 miles via high traffic routes and my Uncle doesn’t drive. The Trousfale has not taken responsibility for their broken, uncaring, incompetent process. My Aunt and Uncle have no children to help them. It will be very difficult for me and other family members to visit each of them, being so far apart. This was a needless waste of time and money, resulting in a very bad outcome. My Uncle is in no condition to move yet again. Shameful broken promises.