The Villages of Lake Highlands

Google reviews

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  Susanne Jefferson 3 months ago

  After spending the past eight weeks after getting a total knee replacement at The Villages of Lake Highlands, I can honestly say that my experience has been exceptional. I don’t usually write reviews, but the outstanding care and kindness I received from everyone on the staff deserve to be recognized. From the day I arrived, every single person treated me with compassion, respect, and genuine concern for my well-being. During my entire stay, I never encountered a single employee with a bad attitude. That alone says a great deal about the culture of this facility. There is a physician and a nurse practitioner who do rounds every Monday, Wednesday and Friday. Both of them were never in a rush to listen to my concerns and issues with my recovery- and I had quite a few in the beginning. They even came to the PT area to make sure nobody was left out. That was truly amazing to me! The nursing staff provided excellent care and always made me feel safe and well looked after. Whenever I rang the bell in the painful stages of my recovery, someone showed up in a very timely fashion. Whenever they didn’t, I knew it was because they were busy taking care of someone else, not because they didn’t care. The physical therapy team was encouraging, knowledgeable, and truly invested in helping me recover and regain my strength. The housekeeping staff kept my private room spotless and comfortable, making it feel like a home rather than a medical facility. The kitchen staff went above and beyond to make sure I had meals I enjoyed. They were always accommodating and often prepared something extra when I needed it. It was clear that they genuinely cared about making my stay as pleasant as possible. I was also impressed by the administration and leadership. Whenever I needed something, they did everything they could to make it happen. Whether it was a special request or simply making sure I was comfortable, they always responded with kindness and professionalism. What stands out most about

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  latrice Cooper a month ago

  Hello My Google family , It’s me again Latrice Cooper . As of September 9, 2026 I had an outpatient right knee surgery. Special Thanks to the OTR/ CLT Ms. Tatianna I was approved and able to get inpatient rehabilitation at one of my favorite Skilled nursing facility The Villiage of Lake Highland . I can’t express enough how thankful , grateful and blessed I am. Where do I began ? With Mr Alfred Chavez, he was the transportation driver that came and picked me up from the hospital on the same day of surgery ! No complaints I didn’t have to wait all week to get transported and The Villages of Lake Highland had my room ready . I was greet by Ms. Sue one of their receptionist who always kept a smile on her face . I was blessed with one of the rooms that overlook and have access to the outdoor garden ( beautiful scenery) . I had the pleasure of seeing Ms. Melissa ( MeMe) the director of Physical Therapy , a person that always goes above & beyond to make sure everyone is good, along with her exceptional and compassionate rehabilitation ( OT, PT, and ST) team all of them are experienced and well trained they are one big happy family . The same therapist was there from Ms. Emily ( the drill sergeant) who pushes you in a good way and very motivational. Ms. Devon ( sunshine) who brightens up your morning and don’t mind going to get coffee to help start you off before doing arm exercises, Mr. Braxton & Mr Micheal ( bright & morning stars ) whom have more energy to give you when you just don’t have any !, Ms. Brown, ( superwoman) who going to make sure you gets to therapy ,Mr. John and all the rest of the rehab family whom always provide superb care for all patients . I love to see them work as a family and help everyone with their patients care and needs . Let talk about the food it was excellent , I was able to pick out what I wanted to eat for my daily meals that always came on time faithfully at 8am, 12 noon and 5 pm . The CNA’s did their job, one that stood out the most wa

In the order Google returned them. Not verified by Caring Advisor.