The Villas at St. Louis Park

Google reviews

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  Steven Skeie 4 weeks ago

  I would strongly not advise anybody using The Villas at St. Louis Park or any of the other facilities run by Monarch Healthcare Management. The nursing aids that are in charge of the daily vital readings barely know what they are doing and most of the time do it wrong. An antiquated call system letting staff that the occupant needs something leads to long wait times, sometimes reaching an hour or more. Meal time is inconsistent and again can sometimes get to the patient an hour or more later than the stated time on the weekly menu that they give at the beginning of the week. Nursing staff and doctors don't pay attention to possible side effects of medication. I had my feet swelling and they pinned it on my age (51 at the time) when I have never had any problems before that only to find out that one of the medications I was on had swelling as a possible side effect. Also it appeared that the week of my leaving it seemed that they cut staff due to seeing less staff around when I was doing my daily walks. Meals were hit and miss. Scrambled eggs, watery. Toast barely toasted. I told them to check their cooking surface because there was something obviously wrong with it. Also they are geared more as a nursing home. If you have a loved one sent for healing/rehab insist in someplace else. Food amounts were not sufficient for someone healing from a spinal fracture and it took them forever to adjust things after I notified them that I was feeling hungry between lunch and dinner. The only saving grace was the physical therapy staff. They were what one would expect and more. They made me feel like I was suppose to be there and even joked around to lighten the mood instead of making it feel like required medical therapy. You know there is something wrong with a facility that has a 3.2 star rating with most of them either being 5 stars or 1 star. Do not believe any of the 5 star reviews. They are most likely people that have had loved ones in a different section (actual nursin

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  Penny Neal a month ago

  Poor Quality of care. The call light response time is ridiculous. I’ve waited over an hour to get medication’s. The staff are rude andI always had to remind them of the Correct dose of my daily medicine. I had knee replacement surgery and I was put into a room with the bed that had no guardrails. I had to get up on my own to go back-and-forth to the bathroom without assistance due to the long call light response time. I would not recommend this facility to anyone.

In the order Google returned them. Not verified by Caring Advisor.