The Waterford Care Center

My dad was here for a few months while I was looking for a new place for use to live where his medical supplies would fit.  My dad is not an easy man to get along with and the staff were so nice to him, and many staff members were even able to communicate with him in his language. They were able to get my dad’s health stable and get him up walking and I will be forever grateful. Thank you Waterford healthcare heroes!

Called the facility on behalf of a family member. I can't remember who I spoke with but she was extremely helpful. The family member had many questions and the staff member took her time to answer each and everyone of them. If this call reflects the team and how they work with families, it's a very positive sign.

This facility is actually a -5* facility. It is understaffed, I have found only 2 CNA's who can do their job. The nursing staff is knowledgeable, but carry out their jobs with little warmth or caring. The menu, if you're unlucky enough to be on a pureed diet, is unimaginative, boring, tasteless and unsatisfactory. Maintenance staff operates as it's own little freedom. I have gotten to the point of begging for a towel bar to be installed in the bathroom and it's yet to happen. I will go to the facility director, next, if I don't get satisfaction in the next few days. Activities are rather uninspired and, Bingo, the most attended activity, has the most mundane prizes, relying mostly on residents' donations. The rooms are small and cramped. There is little light; storage space is @ a premium; room for mobility aids is difficult for one to maneuver in. There are some bright spots @ the Waterford; the DON is caring and capable; Social Services will work with you; their therapy department is good for such a small facility; the administrator is hand's-on, caring and gets things done. They do have a rodent and bug problem, as well.