The Willows at Hamburg

Please know how exceptional The Willows at Hamburg is. Three years ago, after evaluating all local health-care facilities, I chose The Willows at Hamburg for my sister with serious health issues. What a wise choice. I've been deeply touched over and over by the kindness I've seen to each resident. The entire staff love, value, and treat each patient with care and dignity. The Director, the Administrator, the Head of Nursing, the Asst. Head of Nursing, the Physician and P.A., the Social Worker, the Business Manager and those who assist her, the Nurses, the Occupational and Physical Therapists, the Care Staff, the Chefs, the Maintenance staff, the Laundry Staff, the Cleaning staff, and the Hair Salon staff--each one of these extraordinary people excel in their fields and in their care of their residents. My sister has been in the Willows at Hamburg Legacy Memory Care building for two years now, under the Directorship of Sally Fitch, who is an extraordinarily amazing director. She cares deeply about each resident and about her valued staff members. She always does what is right, as do all the workers there that I cherish. How did my sister and I get so lucky to have found her this exceptional home for her final years?

My mother-in-law was a resident of the skilled nursing wing at The Willows - Hamburg for about a year in total. She spent a few months there, then was able to come home only to return at a later date. We were very pleased with the level of care and compassion she received while there. Everything was not 100% all the time, but in comparison to some of the facilities we visited before entering her at The Willows, and some of the horror stories we heard about other facilities and the care provided, we cannot imagine there was a better place to meet her needs. Maybe some as good, but none better. We were very pleased with the cleanliness of the facility, the variety of services offered, from hair salon to physical therapy and more, as well as the friendly and efficient staff. Can't say enough about The Willows at Hamburg. If there should ever come a time to consider institutional care for yourself or a loved one, give The Willows at Hamburg very serious consideration.

My mother lived at the Willows for over two years. As her health declined, the staff helped ease the transitions needed for more extensive assistance. At every step, they were so kind and professional. They met my mom's needs for care and security, as well as my concerns. I have recommended Willows of Hamburg for those needing short term rehab, or long term care.