The Willows Health & Rehab Center

Google reviews

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  DAWN WOOD 5 months ago

  ​Please, by all means, do your research. When looking into potential placements for your loved one, do not rely solely on online ratings or marketing to make your decision. Take a personal tour of the actual facility, ask hard questions and pay close attention to cleanliness, the condition of the durable medical equipment (DME) used to care for your loved one, watch for potential safety issues and the appearance of the residents. Most importantly, trust your own intuition and closely watch your loved one's overall affect and demeanor. If you notice a red flag—even if it seems like a one-off incident—do not ignore it. ​I have to say that I was initially hopeful despite having some reservations. My ultimate goal was simply to ensure that my loved one's basic needs were being met. However, shortly after they arrived, it became glaringly clear that this facility suffers from a major lack of frontline staff and an overwhelming amount of disconnected upper management. The Director of Nursing (DON) reminded me of the Wizard of Oz—someone who stays hidden behind a curtain where you never actually see them, yet they are supposedly the one in charge and running things. ​The facility was severely understaffed. When I asked about the patient-to-staff ratio—which was one aide to 13 or 14 patients—I was advised that the corporate office set the parameters, claiming they are only required to assign one aide per hallway. I totally disagree with this policy; it represents bare-minimum care at best. ​Because of this neglect, my loved one was routinely allowed to sit for hours on end soiled, unable to ask for help. On multiple occasions, I came to visit randomly and at different times of the day only to find their room door completely closed and them left partially dressed in bed. It was incredibly alarming to wonder how long they had been lying there completely unattended without any assistance. ​Furthermore, whenever I tried to call the facility to receive an update on how my loved

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  Ladonna Kirkland 3 months ago

  My family member stayed at this facility for rehab. The admissions director was very helpful and super knowledgeable. She called and allowed us to tour before my cousin was admitted. The room was nice and clean and met our expectations. Will recommend to anyone needing to place their family member in a nursing home

In the order Google returned them. Not verified by Caring Advisor.