The Windsor at Ortega

Google reviews

• N
  nancy austin a month ago

  My mother, Lisa lived in the assisted living apartments for over 4 years. She enjoyed living here. She liked the friendly staff. She made optimal use of the many public areas. The ambience is excellent. Residents personalize the areas adjacent to their apartment doors. Seasonal decorations are on display in the public areas. The dining room has a formal dining look to it. The staff are mostly extrovert personalities who enjoy interacting with one another and the residents. I recommend the Windsor to all people who want to stay socially active.

• M
  Michelle Clark a month ago

  We moved my mom into the Windsor at Ortega in March 2025 at the suggestion of a close friend who worked for a senior placement company. The building and her room are lovely. The staff is friendly. When she moved in, the food and dining experience was very nice but after a few months, it appeared this location was struggling with staffing issues which caused delays and havoc in the dining room. Not long after those issues began, the food service started going downhill. Meal portions became smaller, menu items were unavailable, food was cold by the time it gets to the table. This has only gotten worse over the last year. Many residents have had similar complaints, so much so, that the residents have been told not to even bring up the dining room/meals during community meetings with the director. We have used the comment cards, my mother has taken photos and showed the front office, but nothing is being done. My mother is only a level 2 care and pays almost $5k per month to live here. We trusted she would have adequate food for that price. She is a diabetic and cannot eat the starch portion of the meal, but there is very little protein or vegetables on the plate. 3 mini cocktail shrimp or one slice of thin deli ham as the protein portion is unacceptable. We are now looking at other options for my mother because she is so disappointed with her meal time experiences that she doesn't even want to go to the dining room. For what she pays, we should not have to buy groceries too.

In the order Google returned them. Not verified by Caring Advisor.