Traditions at North Willow

This is by far the best place I have been to. I work in healthcare as a CNA, and have worked in many different facilities. When you walk in, the lobby feels like a living room. The staff is amazing, the receptionists Donna and Connie are very personable and uplifting, and Nate the executive director has been amazing. He has gotten things fixed, and made changes to further improve the morale at this establishment. The nursing staff takes very good care of my grandma, and communicates clearly, quickly, and efficiently about her care. The Director of Nursing Julie really has helped our family navigate the care of my grandma, and has gone the extra mile to make sure she is well taken care of. I truly could not ask for a better place for my grandma. I would recommend this to everyone looking for a place for their loved one.

Both of my parents have lived here at different times. My stepfather was in memory care here for 2 1/2 years and now my mother is in assisted living here. The staff is amazing and very supportive. Nate is the new director and is doing a great job. Julie is the Nurse in charge and has done a great job working with my mom and stepdad. And Brenda at the front desk is so welcoming to guests. Shilpa is the new activity director and has been the absolute best at inviting my mom to all the activities and getting her involved. She took over for Mary Evans who is now in charge of arrangements for living there. So go meet Mary for a tour! You will love it. Traditions at North Willow is very homey and comfortable and has great food.

Poor quality of food served, and menu variety not yet for Specific diets. Weekend, staff Is limited including representation by administration Very often late shift staff does not respond to calls for help in sufficient time to prevent further injury to resident. Also activities are very few especially mind Stimulation. Must pay for food service to room separately This is unconscionable. Update January 2026. My issues as a resident are being addressed directly by the executive director and the executive chef. It is good to know they took my review seriously the executive chef said she is adding more vegetable varieties and offerings. The executive director is speaking and addressing issues residents have brought to him as well as improving the monitoring system. I will continue with my updates if necessary to change ratings. Since I’ve been here three months, I have wound up in the hospital ER twice Both times G.I. related. food being served to the elderly is poor quality if not that I wonder what is the diet for the elderly they are following a lot of food is thrown out because the elderly can’t eat, what is being served. On weekends, there are no programs at all to occupy the time of residents who do not leave the premises. April 2026 I have been here six months and just when you think it could get better it gets worse. Owners of all the Traditions have brought in an outside food service Yona Solutions. Shrinkificarion going on. Even the dining hours have been shortened to the detriment of the residents. I will take this up with a higher authority. July 2026. On the second floor there is terrible urine odor coming through the halls. Elevators are not cleaned on a daily basis and it too has an odor. Traditions is a business first model, residents second, workers third. Under staffed, many employees are unhappy about how they are treated. Top brass needs to make Unannounced visits and interviews with employees and residents, especially ones who complain.