Trellis Paradise

Grandmother was there for approx. 1 month, maybe a little more. Everyone at the front desk area was great, even the Physical therapy nurse (Angie I believe her name was) was fantastic, my grandmother's CNA Andy was also very kind towards my grandmother and she adored him, the place is also very clean looking and welcoming, that aspect gets 5 stars. My complaint is mainly with the staff that works at the nursing stations near the dining room areas and the rooms, they always seemed to be bothered by any questions that were asked, even when I asked to borrow a pen because the one I had wasn't working, I got an eye roll. Note that this place does not have phones in the rooms for the patients, they only have 1 phone that they use for ALL the patients and it gets lost constantly. My family members would call to talk to my grandmother and 9/10 times they couldn't get through because they lost the phone. It was always the same "we're working on that issue" yet never any progress seemed to be made, a simple sign out sheet of which room number you're taking the phone would be better than just crossing your fingers and hoping you get the phone back. From what I could see there aren't enough CNA's/nurses to the number of patients therefore my grandmother would go unchanged for sometimes as long as 3 hours. While we were there, they had a hair dresser come in to give the patients a hair cut, my grandmother had very long hair, it hadn't been brushed or washed since she arrived there which by this time was about 3.5 weeks and was in a matted ponytail so I went and bought a brush to try and detangle it before the haircut, I was able to do the top, but underneath was so matted that they had to cut it super short and at one point thought they were going to have to shave it. I am thankful for the front desk/administration office people who helped my mother with everything she needed, but thats where the good from this place ends. The CNA's/nurses just seem like they don't want to real

Paradise facility is a clean, well-lit Post-Acute Care Rehabilitation Center. Much gratitude to the O.T.s, P.T.s, C.N.A.s, R.N.s that look after my loved one. I see it I the staff’s continence. I see the compassion. I hear their voice. Care. Reception always greets me with a warm welcome. Engaging visitors with compassion and professionalism. …and the star the fell from the sky, right into the reception chair, Brandy. Thank you Brandy for your encouragement and kind words. B Thank you.

This place was wonderful in helping my family. The therapy team was amazing, and I especially want to shout out Shanise in Social Services. She made our whole family feel comfortable and supported throughout our loved one’s care.