Trustwell Living of Springfield
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Open
4.5
63 reviews
Every day · Open 24 hours
Google reviews
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Lisa Schweska 4 months ago
My dad has been part of the Trustwell family for the past 2 months. We have been very pleased with the staff and their kindness and care. He has friends to play cards with and there are also daily activities to help him stay involved and active. I was hesitant and felt guilty that I couldn't take care of my dad 24/7, but Leslie and Kathy did an amazing job helping me know this was the best choice for him. They reminded me that I would not need to be the caregiver, but I could be just "a daughter" once again. I love that title so much more! I stop by almost daily and am happy to see that he is having fun and being cared for in such a positive way.
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Meghan Kafer 2 months ago
My mother recently moved in there and it was a hard transition for the first week or two. The people there are SO NICE, both staff and residents. I work in healthcare and made note of how pleasant the staff was and how they seemed to really like their job... This was a big part of my decision to proceed with this place for my mom. The residents were welcoming and the staff has been very receptive to questions and requests.
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Diana Kietzman 6 months ago
We moved my mom to Trustwell assisted living from a skilled nursing facility. She loves her apartment and the facility. Kathy Chastain was very helpful in coordinating the move and making Mom feel welcome. Stacy Kietzman has been wonderful helping her get settled in, introducing her to other residents and fellow card players! Mom loves to play cards and has made many new friends. We are very pleased with the staff and kind care she is receiving.
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Thomas Klein 9 months ago
I moved my mom into the memory care unit at Trustwell of Springfield after repeated falls at the assisted living facility she had been in. It was a tough decision, but Kathy was very friendly, helpful, and responsive. I have been very impressed with the level of care she has received. After five months she has not had a single fall. The staff in memory care is very friendly and attentive. The facility feels clean, safe, and comfortable. I’m very happy with the decision to move her there.
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Tina Marie Russell 6 months ago
We needed an assisted living facility for my sister in law. Toured a few other facilities. We brought my sister in law on this tour of Trustwell. She was upset about this possibility. My SIL was crying as I was. Kathy Chastain came to greet us. Sweet. Showed my SIL the love, and compassion that was needed at this time. SIL calmed down, Ms Chastain escorted my SIL around the building, showed her an apartment. By the end of the tour my SIL apologized to me, then went on to tell some of the residents"I will probably be moving in." If you are in need of a place for a loved one, I strongly encourage you give Kathy Chastain a call at Trustwell. The rest of the staff are really nice.
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 2451 W White Oaks Dr, Springfield, IL 62704, USA
From Google · 09 Nov 2026
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