Tuscany Village Skilled Nursing & Rehabilitation

My father is being discharged from hospital and has a referral into facility since last Friday 6/5. Here it is Tuesday 6/9 and we thought today would be the day we were transferred, it being a long process we figured it would take a few days. So the insurance approved the stay today, at Tuscany Village. So we call Tuscany village and they say they haven’t gotten the approval yet. Our case manager at the hospital calls and finally gets the story straight and Tuscany Village does not have a bed!!! They knew this all day and informed our case worker of it at 2:45pm. This is completely unacceptable; dishonest and very greedy. I understand they did not want to lose the business but there is a very real person on the other end of this situation and they have pushed back his rehab by at least another 48 hours, due to having to get another approval. Please find other options for your loved ones, these folks were dishonest with us before we even stepped foot in the building. I am exploring options on how to report to Medicare. This should not happen to anyone already going through a health crisis.

My Mother was there for Skilled Rehab Services and this was the Best Thing for her after leaving the hospital. The Staff on 6 hundred hall and the Therapy Dept were excellent! My Mom was well attended to by the Nursing Staff (All Nurses, CMAs, CNAs (Kayla and Rebecca, Gladys and Margie), and to Preeti, DOT and All the Therapist who helped my Mom get strong enough to walk and even jump up in the SUV at discharge! NP Steven and Dr. Chen are the Best! They were able to clinically get my Mom on track towards her prior level and made clinical/medical decisions that left her better than she was before. They took time to really evaluate her current medical state and her clinical history to ensure her medications were appropriate and that their course of treatment were just right for her. They also listened to her regarding her concerns and needs as well as mine. Nancy the Dietician took time to meet with my Mom to make sure she was getting the correct diet but also to find out her "likes and dislikes" because she is a picky eater who eats very little. Donna The Case Manager made sure Mom was set up with Home Health for her after care once home which eased our minds tremendously! Overall I would say that Tuscany Village and All Staff that had anything to do with my Mom's care was Awesome! My Mom said "That was a Nice and Helpful place! Everyone was so nice to me and treated me well! If I need Rehab again I want to go back there". Many Thanks to Tuscany Village.

DO NOT SEND ANYONE YOU CARE ABOUT HERE. My mother died because of their neglect. The first two weeks my mother was at this facility the staff and care were wonderful. After that, her care quickly began to decline. When we started asking questions, staff always had explanations, but we could clearly see that my mother was no longer receiving the same level of care she had initially received. One evening, my sister went to visit her and found her in a comatose state, only moaning. The day before she had been talking and laughing with us like normal. A CNA told my sister that she had been concerned about my mother all day and had repeatedly brought her concerns to the nurses, but they ignored her. She then reported it to the head nurse, who still did not check on my mother. My sister had to call 911 herself because no staff member stepped in to help. At the hospital, we were told my mother was severely dehydrated, had a UTI and the PICC line in her arm had not been placed correctly, causing a serious infection. Two days later, my mother was placed on hospice care and later past away. When I contacted Tuscany Village to discuss what happened, my concerns were dismissed, and I was told they had done everything correctly. The day after my mother was taken to the hospital, my husband went to remove her belongings from her room, and not a single staff member questioned why he was there or asked about my mothers condition. Unless you are able to stay with your loved one 24/7, I strongly recommend staying away from this facility.