University Park Nursing and Rehabilitation

As an EMT who is constantly coming to various nursing homes all across the state of Iowa, this is easily bottom 3. Do NOT send anyone you love here if you can avoid it. Just the other day I showed up for a fairly severe concern, and it took 30 minutes to even get inside at 7pm because the nurses wouldn’t answer the door bells, no one was on the first floor at all, and the phone was being actively hung up when we called. I’ve seen pain PRESCRIBED pain medication be denied for days on end, catheters left full for hours, and residence left to sit and rot in soiled clothes/diapers. Absolute insanity and neglect are rampant here.

University Park Nursing had some good points, but honestly, there were definitely some rough spots. The staff were generally polite, but they seemed really overworked at times, which made things feel a bit slow when we needed help. Some areas were clean, but the hallway carpet was pretty worn, and a few rooms could really use a fresh coat of paint. Care was okay, though not always consistent—I noticed a few times that the staff seemed rushed, and it showed. I ended up waiting a bit longer than I would have liked for assistance a couple of times, which was frustrating. At the end of the day, it wasn’t a terrible experience, but there were moments that made me think it could have been a lot better.

February of 2024: The attached photos show a filthy bucket on a filthy bathroom floor with a pipe leak that took days to be fixed (assisted living floor on 2/03/2024). My parent could've easily slipped and fell anytime when there was standing water on that bathroom floor from the overflowing water bucket. DISGUSTING in more ways than one!! Nursing home floor, 3rd floor: January of 2025. Chipped away walls that took months for lazy & careless building maintenance, administrator and whoever else to fix in an unprofessional fashion. June 16th, 2025: A photo of my parent's broken & slanted bedside table on the nursing home floor, 3rd floor. For months that table was NOT fixed/replaced until my 2nd request, then they finally replaced it with a SAFE table. Another crazy & very sad experience. June of 2025: While visiting my parent there, I was shocked to be told by a nurse that this facility was without HOT water from 6/13/25-6/17/25...5 consecutive DAYS! Unbelievable! Is this an okay thing? I don't think it is at all. A lot of residents' health at risk. Hopefully hot water will return soon this week. In addition, University Park Nursing & Rehab is no longer a welcoming environment with all the ugly attitudes & lack of care/respect from certain staff members, especially office/"administrative" staff.