University Post-Acute Rehab

I had a very positive experience at UPAR! All staff were caring, professional and attentive to my needs. The facility is clean and staff communicated well with me and my wife. Anna my assigned CNA, was especially caring and kind. All OT and PT staff was also very helpful when I requested to be more independent. Your cheerfulness is much appreciated. Going this morning

I would like to give special recognition to CNA Precious for the exceptional care and compassion she provides. Her communication skills and ability to make people feel comfortable truly stand out. Precious always took the extra time and care to make sure I was comfortable and satisfied with my care. Precious consistently went above and beyond to make sure my needs were met, including communicating with the kitchen to ensure we received what we requested and making sure my roommate’s soup was warm enough. She is a very loving, protective, and caring person. When she was no longer assigned as my CNA, she gave me a hug that showed how much she truly cares about the residents she serves. I would also like to recognize CNA Teresa for her gentle approach and professionalism. She was always caring, attentive, and made sure I received my showers as scheduled. Her dedication and kindness made a positive difference in my experience. Nelson is also deserving of recognition for being caring and attentive. He always made sure I received my medications on time and consistently attended to my needs with kindness and respect. I am grateful for the wonderful care, compassion, and dedication shown by these staff members. They represent the type of support and commitment that makes a facility feel like home.

My father was a patient at University for almost 7 weeks after a hospital discharge. I saw significant improvements in my father during, and as a result of, his care here. The staff treated him with kindness and respect. The staff were also open and respectful towards me and showed compassion towards me and my father in their communications. There was a point when I gratefully received their honest advice about planning for my father’s discharge while still being supportive towards me as I considered alternatives; ultimately I believed their advise to be sound and in my dad’s best interests. I give kudos to my dad’s entire care team who took such good care of him. I especially acknowledge Alvin who was so helpful to me and showed great care towards my dad. I have focused on the care team in this review because they are the ones who make things happen. I also recognize the facility itself, and I would choose University again if my dad were to need it. Just prior to my dad’s admission to University, I toured another rehab facility and cried throughout the entire tour and couldn’t bear the thought of him going there. Thankfully, at the same time, his hospital social worker discussed options with him and he chose University. The comfort I felt in this decision was huge once I was able to see it for myself. There is no such thing as perfection, but I easily rate University as 5-Star.