uptown rehabilitation postacute

DO NOT SEND YOUR LOVED ONE (or anyone) HERE!!!! This is by far the WORST place you could send anyone, especially a medically fragile person. Roaches, smelly, dirty, under qualified staff, messy staff, uncaring administration. Thankfully, our cirle was large enough to have someone with her throughout most of her day. I'm sure she would've died had we trusted them to do their job without follow up. My ELDERLY loved one had pelvic fractures and she was tossed about by UNQUALIFIED and understaffed personnel. They disregarded her screams and her pain. They left her in soiled depends throughout her 1 week stay which resulted in MORE medical issues. They didn't follow dietary restrictions even when we demanded it several times a day. They denied her pain management and made ZERO attempts to obtain her daily medication as well as medication for her severe pain. It took ME calling her primary every day to get any movement. The facility DENIED medical transport to another facility and injured her when one of the CNA's picked her up and plopped her in my car from her wheelchair. I repeatedly saw health and HIPAA violations throughout my 1 week experience with this so called rehab center. The infractions extended to all other patients at this facility. A member of their staff was observed screaming at a patient out of frustration and scared other patients in the hall. They left their med cart open with bubble packs on top of their med cart, patient information within anyone's view, dirty broken down bathrooms, piss poor food options, zero pain/med management unless you HOUND THEM, and even then, good luck. My loved one would've been better off on their own than this poor excuse for a rehab. My loved one suffered GREATLY and is TRAUMATIZED by this disgusting excuse for a facility. I will CONTINUE to tell anyone who will listen that this facility and any other Genesis property is dangerous and should not be an option for anyone who values life.

My mother is there I live out of state so I have to rely on calling her Since I don’t have a vehicle. You can never get through on the phones or they disconnect you as a pick up. I sent a tablet with all her information so she could be on video calls. Nobody there has offered to help her to call With her tablet. When I’ve been on the phone with her and she’s crying one of the nurses so rude in the background was asking her for her badge because my mother said I don’t know where it’s at. She yelled at my mother like come on you need to go to your room. You need to calm down.. There’s only one person that I like through Phone and his name is Dominic. He goes extra mile to go get my mom or he’ll go to her room and call back from my mother’s phone so I could talk to her. I wish I had the money to be able to put her in a better facility.

This facility cares little about their patients and you can tell just when you walk in the door and the entire place smells like a urinal exploded in the lobby. My husband stayed on too many of occasion and I cannot reiterate enough just how awful the treatment, care, and compassion was lacking for his physical and mental state. He had reoccurring falls and multiple fractions, as well as dislocation of his neck from being here. All of this was made light to me when he had an ER visit to Presbyterian. They showed me the state of his neck and this all occurred in the "care" of this facility. After his passing, I went to obtain his medical records and I was appalled at the state of the facility. No one should ever allow a loved one to stay here knowing what others have been through here. Please do your due diligence and trust the people leaving these reviews.