Vasona Creek Healthcare Center

Been here over a week as a patient, and im so weak that I wish I were dead. Not enough staff. Medications are late or inconsistent. You have never seen so many tattoos in your life. You can ring buzzer for help and wait 19 min to 60 min for response. My blood sugars are put of control. Some pts and aides were helpful but because the patient to caregiver ratio was so inconsistent, I just said I wanted death rather than to continue here. Last night my Ethiopian livn spilled juice all over my tray and didn't clean it up or bring me juice. Food was so awful that I ste the t Roll n asked for yogurt n banana. As a current patient i can express myself unlike those recovering from a stroke. Terrible. I WISH THE STAFF COULD SPEND A DAY OR WEEK HERE. THEYD BE SCREAMING THEIR HEADS OFF. Website shows a pool. No pool.out of service for almost a year. No plans to fix E3b S How difficult it to locates my missing laundry . Nightgown, tshirt My stomach is cramping because they want to wait after breakfast to change me. They forgot my eve rx and morning rx. Blood sugar was 255. Woopie probably be igno U tell me to call but ur internal wifi is so bad it won't go through. Sunday I had poop in my diaper twice. Lvn acted like it was my fault. Why didn't she get me a nurse??? Instead I. Will probably be ignored until next bout of diahrea. I feel like an an animal but animal get treated better. This morning I tried to use the commode. I could only pee not poop. After pt I asked to use commode again but they had not cleaned it. Made me ill. At this point I'm going to a cheaper place of my sisters choice. I'll be dead soon.

Worst communication ever at this facility. I have been in health care for over 20 years and have never had a worse experience with my family member's care. Took me about 2 weeks to get a hold of Dr. Toram. His number says to leave a message or text him. He ignores most of my messages and has hung up on me twice. Very unprofessional! He is sarcastic, down plays my concerns, and does not seem to want to do his job. The other issue is nursing staff. My family and I have left messages for nurses, told we would get a call back, and in almost 2 months, not one nurse has called us back. The only call I got from a nurse is when my grandmother fell. I have left message for director of nursing Sheila, and no call back. When you are transferred to the stations no one ever answers, although when I go in, there is almost always at least 1 person sitting there. I think the problem is there is no accountability for anyone at this facility. If they don’t follow thru with what they say they are going to do, act professionally, or provide the care they are required to, no one does anything about it. The only 2 people I can say that has been somewhat helpful and returns my calls or messages are Donna in social services and PT director. Also, Noha in PT and OT staff are really good. I understand that most of these facilities are busy/understaffed, and I have been trying to be very patient, but this care has been unacceptable! Most likely this review will just get ignored by management. However I wanted to post for others that are experiencing the something here or thinking of brining their loved one here.

Terrible - don't send your loved ones here! Management was a joke. Physical therapy lies about progress Front desk does nothing- just blank response or they just really don't care Some nurses care - you can tell which care Poor communication Long call times Forgot to give medication once Bathrooms NOT up to code for guests A random patient spit on my car after putting their cigarette out on it 😡 Food sucks - I usually brought stuff daily Avoid! My car should have NEVER been used as an ashtray because my mom should have been discharged HOURS prior I've called and emailed multiple times just to be ignored... AVOID this UNPROFESSIONAL JOKE!!! 😡