Ventana by Buckner

Google reviews

• D
  Dana Bert 2 months ago

  My mom was is at this rehab, and I have nothing but wonderful things to say. The social worker there, Madeline, is absolutely incredible. She truly cares so much about the people there, and she works above and beyond to help you with resources to help you have the best care possible. She is quick to respond to my calls, and even stops by to visit in person to make sure all is going well. Her communication and care exceeds expectations. Thank you so much for helping me and my mom.

• Q
  qj 5 star 4 weeks ago

  Ventana Buckner Retirement Home is a beautiful location, and I have no complaints about its appearance. However, I had a very concerning experience with one of the valet personnel regarding disability parking. I have a valid disability parking placard, yet the valet employee told me that because I am not in a wheelchair, I should not be parking in a designated handicap space. He made this statement without knowing anything about my disability or why I qualify for a placard. Having a disability does not mean a person must use a wheelchair to need accessible parking. The situation became even more uncomfortable when the employee argued with me aggressively and repeatedly walked toward me while I was trying to get into my car and end the conversation. He also stated that he would have anyone's vehicle illegally towed if they remained in a handicap parking space for more than two hours, even if they displayed a valid disability placard. I did not see any posted signs indicating this two-hour restriction. I attempted to address the situation with management, but I did not feel that my concerns about the employee's behavior or the parking restrictions were adequately addressed. Management should take these complaints seriously, investigate the employee's conduct, and ensure that parking policies comply with applicable disability parking laws. It is disappointing that such a beautiful facility has left me with this experience. People with disabilities should not have to justify their medical conditions to valet employees or feel intimidated for using accessible parking they are legally entitled to use. I intend to report this incident to the appropriate City of Dallas authorities so that the parking practices and treatment of people with disabilities can be reviewed. I hope management takes this matter seriously and makes the necessary changes to ensure that all visitors are treated with respect and that disability parking rules are handled appropriately.

In the order Google returned them. Not verified by Caring Advisor.