Vincentian Schenley Gardens

My mother-in-law lived at Vincentian Schenley Gardens in the memory care unit. The facility has been consistently short-staffed in the memory care unit—often with only one aide responsible for 14 residents. This level of staffing leads to delayed care, long response times, and visible strain on the staff who are present. These issues have been ongoing, not temporary lapses. Despite repeatedly raising concerns with management, we found them uncooperative and unwilling to take meaningful action. Instead of solutions, we received dismissive responses and little follow-through. Had it not been for a private duty aide we arranged for my mother-in-law, her comfort and well-being would have been severely compromised. Families entrust loved ones to facilities like this with the expectation of safe, attentive care—an expectation that Vincentian Schenley Gardens has not met. While some staff members are hardworking and caring, the chronic understaffing and lack of accountability from management make this an unsafe and unreliable choice. We have since moved my mother-in-law to another facility where the staff-to-resident ratio is appropriate and residents’ needs are met with care and attentiveness. It is also worth noting that many positive reviews appear to have been written by staff in an effort to boost ratings, which makes it difficult for families to rely on Google reviews when making such an important decision.

I cannot say enough wonderful things about Vincentian Schenley Gardens. From the moment I walked in, I was greeted with warmth, professionalism, and a true sense of community. The staff here goes above and beyond to ensure that residents receive not just exceptional care, but genuine love and respect. What sets Schenley Gardens apart is their person-centered approach towards residents--they take the time to know each resident as an individual, tailoring care to their preferences and needs. The communication with families and caretakers is also excellent and I know people feel reassured knowing their loved ones are in such capable and caring hands. Highly recommend!

I had the opportunity to complete my doctoral capstone project at Vincentian Schenley Gardens. The staff was all very welcoming and helpful, saying hello every time I passed them in the halls. I could tell through my interactions with the staff that they truly care for the residents and their needs. I also had the chance to not only observe but also participate in a lot of the activities that are provided at the site. I loved to see how happy and excited the residents were to engage and felt that there was a wide variety of activities to make it feel like home for every resident. Vincentian managers are always open to suggestions and making the environment better and truly want to make sure this environment is a comfortable living space for their residents.