Vitality Living Franklin

Our loved one has been in this facility’s Memory Care unit long enough for us to see the stark difference between the care provided before and after Executive Director Amy Gartenman took over. Unfortunately, the decline has been significant. Despite this, Ms. Gartenman implemented a 7% rent increase with only 30 days’ notice, offering no town hall, no proactive communication, and no willingness to discuss a more reasonable 3% adjustment aligned with inflation. She has been consistently unresponsive, and families still have no explanation for the increase or clarity about future pricing. Meanwhile, the nursing staff are overworked, and many aides appear disengaged and insufficiently trained to care for residents with dementia or Alzheimer’s. The contrast between the previous standard of care and the current one is troubling and should be taken seriously by anyone considering this facility.

This was formally a five star review. However, about a year ago (July 2023) there was a hostile takeover of the management company. The ED was replaced by a clueless person more interested in brown nosing her new company bosses than running a building. She scared off the sales team, the business office manager, the maintenance director, the activity director, and so much of the nursing staff and leadership. I tried to remain optimistic through this transition, but here we are a year later and nursing is still a mess, they have gone through four different business office managers - still vacant, and there is still no activity director. We also had this amazing physical therapy specialist who had worked in the building since day one, they got rid of his position and he was gone. One year after the transition, the food service manager and the memory care manager are the only two managers that are left from the previous company. She scared everyone else off. I cannot in good conscience recommend this facility anymore. There are some great individual care staff on the floor that work with us regularly. The laundry lady is amazing, but I fear they will get rid of her position soon too. The ED needs to go.

Do not send your loved one to the memory care here. They admittedly do not have a singular person on their staff who has any dementia training. They left my grandmother in her room for 13 hours unattended. Their solution to that was to take our camera, that we had to make sure my grandmother was safe, away from us. Their idea of an activity is making the residents watch TV. Instead of giving my grandmother care when she was agitated (which is a typical part of dementia), they sedated her with heavy medication that caused her to stop breathing and sent her to the hospital because it was a toxic level for any elderly human being! These "medical" people have zero clue as to what they're doing. Kristie the ED is one of the rudest people I have ever met, condescending, and only cares about money. Shea "the wellness director" is extremely clueless. Their "memory care" is not a memory care at all-- it's a cash grab. Some of the staff here were really great and helpful-- they will tell you no one wants to work here because they don't pay them enough and it is not a good facility.