Washington Care Center

I am here for long term physical therapy and rehabilitation. I have been a resident for 2 months. Edit to add: There are cockroaches in the facility, in my room. They must be coming from somewhere else, through walls, sockets, etc. We kill 1 or 2 bugs daily and it is getting worse. Several staff have seen, killed, shooed and reported to the supervisor for 2 weeks. I am not sure where it goes from there but nobody has come to look, trap, or treat. I hope there aren't any cockroaches in the kitchen. My partner who visits wants to report to the health department. Room assignment: 1 star. Rooms are double occupancy and small. I have been in 3 different rooms. I left my first due to placement with a known difficult roommate. It took a long time to get moved. I left my second room after a known difficult roommate was moved in with me. I knew the procedure so it only took about 12 hours to get moved. Both of my former roommates now have private rooms. You will encounter incompatibility and difficulty; advocate hard for yourself and rock the boat when you need to. Be willing to move or lose your preferred bed (bed 1 is door side, bed 2 is window side) as people who are asked to move can refuse. You cannot refuse a new roommate. Staffing: 2 stars. There is no admin or office staff on weekends. There are a lot of call outs every weekend. Frequently, the scheduled 8 aides and 2 nurses ends up being 2 aides and 1 nurse who are overworked, doing double shifts, busy, trying to catch up. Meals, meds, and toileting suffer. This is an every weekend issue that needs to be fixed. The staff who do come and stay are pretty amazing. There are a couple difficult/rude aides overnight. There is a way to report or complain about a staff member, but filing a report can be difficult since admin is hard to get ahold of. Therapy/Therapists: 5 stars. They are knowledgeable, caring, understanding, and clearly love what they do. They are very busy and I wish sessions were longer, but they will

This should be a zero star facility. The staff does not listen to your complaints and treat you like your issues don’t matter. There often is cross contamination from materials used from patient to patient without properly being cleaned. The food is horrible and the utensils are sometimes unsanitary. They are also extremely old. There is strong scent of urine and feces that often fill the hallways. Except to find bugs in your room from time to time. I can’t believe this place is still open. They also give water from the bathroom sink no filtered water. I’d say they need to work on sanitation more. If one patient gets sick on the floor, it spreads like wildfire. You hear the sounds of coughing all day. Trying to contain that sickness into one room once spotted would help the spread tremendously. Also, if you are a light sleeper, don’t even bother coming you will always get woken up especially if you have a roommate who leaves the tv on constantly. I think the staff are accustom to a certain routine and a lot of them do not want to change it for anyone but maybe that is needed. There also is also no communication between the staff. Some patients want something done a certain way but that staff member doesn’t communicate that with their team so you have to keep reminding each new person how you’d like it done. There are new people all the time so that is often. I’ve also noticed that all of the 5 star reviews here are written by their staff which, tells you lengths they are willing to go to change the perception of facility rather than the actual procedures. There is one doctor for the whole facility and she is extremely rude. It takes days and sometimes weeks to see her. I’ve been trying to get my prescription corrected because she made a mistake writing it but she refuses to correct the mistake she made. It’s shocking how unprofessional this place is. Right when you have a little bit of hope for it, they do something so egregious and you start to realize that the

Visited my family today. Room was disgusting. Fruit flies. Garbage overflowing. Floors were dirty. Bathroom total disgust. There almost 3 hours. Had to ask for charge nurse. Never came. Floor and garbage finally dumped. Lunch? Can’t eat if flies everywhere. Had to clean and wipe down stuff when got there. Do better So. I’ve left 3 messages. They have lost his jeans. WTH is going on there. Fix. Replace