Wellington Oaks

Everyone here is professional and polite. They deal with a lot and I appreciate their patience with my mother. She is well taken care of here. The staff and nurses go above and beyond for my mother and I am greatly appreciative of them for that.

If I could give a zero or have this place closed immediately I would. This facility demonstrated a pattern of negligence and unprofessional conduct that endangered my grandfather’s health and safety. The environment was unsanitary, with persistent odors indicating a failure to maintain basic hygiene standards. Staff interactions were frequently rude and unprofessional, raising serious concerns about the quality of care. While under this facility’s supervision, my grandfather suffered multiple serious falls and injuries, which suggests a lack of adequate monitoring and fall-prevention measures. In addition, his personal belongings were mishandled, and other residents were observed wearing his clothing as they were often drenched in someone else’s urine.This constitutes a clear violation of resident rights, personal property protections, and basic standards of dignity. These conditions reflect noncompliance with state and federal nursing home care regulations, including resident safety, sanitation, and respect for personal property. Families place their trust in such facilities with the expectation of proper care, supervision, and respect. This facility failed to meet those obligations, resulting in direct harm to my grandfather. I strongly urge regulatory authorities to investigate these issues, and I would advise families to carefully reconsider before placing a loved one here.

Dementia is one of the hardest diseases to watch your loved one go through and if you are reading this review you must be going through the same emotions and heartbreak that we have as well. Finding a facility that understands dementia and treats your loved one with respect can be a challenge. Especially if you do not live close by to be able to monitor their daily living. Wellington Oaks is not a facility you can place your trust in. Yes, there were some good caregivers and staff but they were few and far between. Some were not kind to the residents, showed no respect to them, would yell and be very impatient. People with Dementia need time to process movements and thoughts. This was not always the process that some staff used and it was sad for me to hear them yelled at when they didn't understand. I did not live in the area so I hired an organization to visit once a week. The person took photos of my loved one exclusively. No other resident were involved or nearby. He took a photo of a bruise and sent it to me. He was immediately banned from any more photos. That was a huge red flag to my family. Many times I would call to find out how my loved one was doing. No one would answer the phone after hours or on weekends. We have moved our loved one to different facility and it is amazing how much better he is doing and how much more alert and aware he is now that his medications have been adjusted. If you can find another facility for your family member, try to do so. If not, try to keep close watch over them. I apologize to the staff at Wellington Oaks that truly care for the residents they work with. I saw you and appreciate you, but I cannot in good conscience say this to the majority of the team I saw working.