WellQuest of Elk Grove

Google reviews

• K
  Kristine Marsella 2 weeks ago

  Good place to live, terrible place to die. Our mom lived there for 5 years and it was lovely in the beginning when she was quite independent in an Assisted Living unit (for medication). As her needs increased we paid for support with bathing, dressing, transfer, and toileting. We visited her 6 days a week so kept a close eye on things. At 102 she declined and eventually required hospice. We were spending 8-12 hours a day with her during the last 45 days and 24 hours in the final week. We had MANY issues coordinating her care, with very inconsistent performance bordering on neglect. They are so understaffed - 2 Carestaff and 1 Medtech for 3 floors and almost 100 assisted living residents. We had several meetings with the Director and Head of Nursing to bring these issues - with specific data and response times, and these problems would persist. Our hospice provider was outstanding, and after THEY spoke to the care staff near the end, they responded well for the last two days of Mom’s life. If you want to watchdog your loved one in a pretty facility with good food, this is your place. But don’t leave your loved one here unattended.

• J
  Jeri Foley 4 months ago

  My Mum became a resident in January. She passed in April, so we didn't have a long stay. However, the medical services were very lacking. She payed to receive medication twice a day and could ask for comfort meds as needed. She was told she had to wait for them, she could not have Tylenol until they were ready to provide it. I had to ask for an itemized bill each month, it was never really itemized and I reminded them each time that I had not received it. My Mums monitor did not work and she called 911 for help in the middle of the night since no one from Well Quest responded. I also went over several times since no one responded. She became very scared at night We put my Mum in Hospice at the end of her stay. We'll Quest staff and Director did not work well with the Hospice. I was sorry I picked this place. It is beautiful and there are some good staff there, unfortunately we did NOT have a great experience.

In the order Google returned them. Not verified by Caring Advisor.