West Hills Health And Rehab - a Hillcrest Healthcare community

Name: West Hills Health And Rehab - a Hillcrest Healthcare community
Address: 6801 Middlebrook Pike, Knoxville, Tennessee, 37909, United States
Price range: $$

Knoxville Tennessee, United States , Tennessee , United States

2.6 on Google · 83 reviews

Assisted Living Memory Care Skilled Nursing

About West Hills Health And Rehab - a Hillcrest Healthcare community

West Hills Health and Rehab, part of Hillcrest Healthcare, is located in West Knoxville and offers skilled nursing, memory care for individuals with Alzheimer's and other forms of dementia, and rehabilitation services. The community serves older adults who need ongoing nursing support, structured memory care, or short-term rehabilitation following a hospital stay, surgery, or illness. Families considering West Hills may be looking for a setting where clinical care and daily supervision are available around the clock, alongside focused rehabilitation therapy for those working to regain strength or independence after a medical event. The memory care program is designed specifically for residents living with cognitive decline, providing a structured environment suited to their needs. Those researching care options for a parent or spouse who requires more than basic assistance, whether due to a chronic condition, dementia, or recovery needs, may find West Hills relevant to their search. Families are encouraged to reach out directly to the community to learn more about specific programs, daily routines, and how care is tailored to individual residents.

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Google

2.6

83 reviews

Google reviews

brad Norman 3 weeks ago

My father was here. This place is absolutely disgusting. The patients are in horrible condition. There is a reason why this place has absolutely NO pictures of the rooms or building & it is rated 2.5 stars. Patients have brown rings around them and no, it’s not new it’s fully dry. Shower rooms are absolutely disgusting, bags of trash with FOOD in them sitting out from night shift. Shower rooms are absolutely filthy. Call lights will be on for hours before anyone answers them CNAs and nurses are too busy gossiping. Patients rooms are so extremely unsanitary. The rinse the urine cylinder out in the SINK. Please PLEASE do not bring your family members here. They do not use wipes they use dry towels, rooms are NEVER stocked with proper items. Half of the hand sanitizer devices don’t even work. No one washes their hands. Just don’t.
Lindsay Russell 3 months ago

My brother was at this facility for a few weeks. Loved the nurses and CNA’s. Loved respiratory. Brittany, Mackenzie, Steve, Renee and therapy was all great! (I cannot remember everyone’s names) I am giving 3 stars because it was a BATTLE with social work. Even our Tenncare case manager had a hard time with a certain social worker. She refused to listen. It was an act of congress to get her to try to do anything. If you bring your family here for rehab, educate yourself when social work tells you things are denied. Yes, things can be denied, but when they don’t put in correct information or updated information that is usually why. She tried to tell us he doesn’t qualify for a hospital bed. I had to tell her he did due to dx. Then she tried to say he doesn’t qualify for a feeding pump. Magically, that got approved. She was using only one insurance not both that he had. She does not listen to anyone and has no idea what she is doing. (Personal opinion of me and MANY others) My husband and I requested a care plan meeting. It took over 7 days for the care plan to be completed. They didn’t bring a care plan to the meeting. They brought staff we didn’t need to talk to. We wanted the main people involved in his care and was met with MDS, social work, BOM, and therapy. Therapy had a lot of insights, but we needed the DON/ADON and respiratory involved. Very unorganized. All in all, they were able to work diligently with my brother to get his trach removed and I am so thankful for the staff for that!

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J D 5 months ago

Just don't. The night staff literally doesn't care about the patients at all. My mom was recovering from broken hip/replacement and couldn't move on her own. She asked for help to get up and go to the bathroom time and time again and they left her in bed all night long multiple nights despite filing a complaint. Never again. The place is not very clean and smells awful. I could say more but you get it.
Timothy Thacker a month ago

I was recently a patient to get rehab and therapy to be able to walk and strengthen my legs. I was there a month I was sick I kept telling them I felt like I had pneumonia plus I know I have a urinary problem because of the burning I was told they dont treat that. Ok but at least get me help still nothing. Ok I tried doing therapy but I was so week and light headed I actually fell over asleep during therapy the therapist stopped and asked if I was ok she made a note of it. Ok it happened 3 times that week. Then 3 days later on a Thursday I was told I waa being released because I refused my therapy. I was released on a Sunday I was released. Wednesday 3 days later im I ICU with pnuemonia and a. Bad kidney Infection which all could have gone if the drs at hillcrest would have at least done some kind of test. That's not all that happened. Or was said if you didnt agree or asked questions the Dr's or admissions would argue with you. Well not tge drs they would send tgeiugh the nurse I was there 4 weeks and never seen a dr just yhe CNAs And the Floor Nurse. They were friendly but the drs ans admissions need to fired and someone put in there places that cares for the patients. I know im gonna get backlash for this but if its true why not tell people how you really run rehab center and nursing home and treat your patients
Heather Underwood a year ago

If I could give no stars I would. My husband's great grandmother went for respite and they stole all her narcotics and called the day before she was to be sent home and said we didn't send any when we sent all her medication. She was not changed regularly. They didn't bother to cut up her foods or feed her soft foods and she has had a stroke. She was never gotten out of bed. If she pushed her button needing to use the bathroom they told her to hush that they had other people to deal with and that it wasn't her time to be changed. This place needs shut down asap.