West Lake Nursing and Rehab Center
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2.6
23 reviews
Google reviews
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Gigi Garcia 3 weeks ago
Extremely Disappointing and Concerning Condition's If I can given to them zero star I would do it. I don’t know who this place is open. My experience with this facility was extremely disturbing. The building looks neglected and poorly maintained, and the conditions inside are unacceptable for a place that is supposed to care for vulnerable individuals. There was a strong, unpleasant odor throughout the facility. I personally observed cockroaches crawling on the floors and inside drawers, water leaking and dripping from the ceiling, sections of damaged or missing ceiling, and a nonfunctioning air conditioner in the room. Beyond the physical conditions, I was deeply disappointed by the apparent lack of attention and professionalism I witnessed. During my visit, no staff member approached us to provide an update on my family member condition . I also observed staff members walking past residents without appearing to check on them, as well as staff arguing with one another. This facility is described as a nursing and rehabilitation center, yet what I witnessed left me seriously questioning the quality of care, supervision, sanitation, and overall safety provided to its residents. People living in these facilities are often vulnerable and depend on staff to protect their health, dignity, and well-being. They deserve a clean, safe, properly maintained environment and attentive care. Based on what I personally observed, I have serious concerns about whether this facility is meeting those basic expectations. I believe these conditions warrant an immediate investigation by the appropriate authorities. No one should have to live in these conditions, especially people who depend on others for their care. I don’t really know who this place is still open
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Starre McKinnon 4 months ago
Yes. Westlake and it's staff are great. Roy and Ed are two excellent employees who multitask on their job. To get it done they go above and beyond to help a patient feel seen and heard! I recommend them both anywhere at any new positions in their lives! SM 💙 💫 💙
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Grably Bagger 7 months ago
*****DO NOT TAKE YOUR KINSHIP HERE***** THE HEAD OF THE BEAST IS AILEEN SHE SITS IN HER OFFICE ALL DAY MAKING THE RESIDENTS AND EMPLOYEES LIFE MISERABLE!!! If I could give a negative zero I WOULD!!! They have a SCABIES INFESTATION AND THE RESIDENTS ARE NOT BEING ATTENDED TO PROPERLY… some of them have been hospitalized!! The CNA are bland they don’t have a care except for their paycheck hours!! GUYLEEN JOSPH IS THE HEAD NURSE very competent but VERY NON CHALANT AND UNCARING. She only cares how thing look when you in her face… then everything goes back to laxxxy daisy. Not my problem attitude!!!! KYLE HUNTE.. the social worker doesn’t have a clue about social work, speaking to families transfers… anything in his job description.. HE THINKS HE IS A PSYCHOLOGIST working at Miami seaquarium.. just as lost as the dolphins when they are captured. Doesn’t return email, phone calls and doesn’t have a care in the world for patients.. he favorite words are “ YOU WOULD HAVE TO, because it’s usually done by the family”. How the hell do we as a family come in here and listen to crap from these incompetent individuals? I ask myself this all the time. Lastly they will CALL LAW ENFORCEMENT ON THE FAMILY VOICING THEIR CONCERNS——->> but “WILL NOT” call THE AMBULANCE for a patient that is in distress at the request of the concerned family members.. MANY COMPLAINTS HAVE BEEN FILED WITH THE STATE! This man lied on the floor helplessly for hours. We complained and watched staff step over him and say OH HE IS ALRIGHT!
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John a year ago
I went to the facility for a physical therapy. The physical therapy went well. The physical therapists wer excellent. I was very happy. However, when it was over. They kept telling me. I had to wait to be discharged. They said there was a lot of paperwork to be done. I was there 3 weeks. After my physical therapy ended I kept getting. Run around about paperwork That needed to be done. Was told by numerous people. It does not take that long. I feel like they were milking the insurance company. And I will and I was paying the price by staying here. Not to mention the insurance company. If you're not insane, you will be before You leave. Most of the patients are psychiatric. Don't send anyone here that you love.
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olgamarie tanon a year ago
My mom arrived there and was greeted with a dresser with things of the old patient and drawers dirty. Then was moved to another room , again drawers dirty . Food isn’t that great, take your family members snacks just in case.
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 440 Phippen Waiters Rd, Dania Beach, FL 33004, USA
From Google · 10 Nov 2026
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