West Oaks Senior Care & Rehab Center

Google reviews

• D
  Dominique Williams a month ago

  I am deeply disappointed and disturbed by my experience with West Oaks Senior Care and Rehab Center. My mother was a resident at this facility, and after she passed away, my family was informed that her deceased body had been dropped onto the floor while she was being handled by facility staff. This is something no family should ever have to hear about, especially after losing their loved one. What makes this even more upsetting is that there were witnesses, including family members and employees. The staff member provided an explanation, but the response did not adequately address our concerns or provide the level of accountability and compassion we expected. Regardless of whether a person is alive or deceased, they deserve to be treated with dignity, respect, and care. My mother deserved that dignity, and our family deserved peace of mind during an already devastating time. I am sharing this review so other families can ask questions, remain involved in their loved one’s care, and make informed decisions about where they place their family members. Our loved ones deserve better. 💔

• L
  Love. Raquel a month ago

  Our family had a very upsetting experience with the care my sister received at West Oaks Senior Care. Some of the nurses and aides were rude, lacked compassion, and made my sister feel like a burden for needing help. One nurse complained about having to reposition her when she slid down in bed and also complained about her using the call light frequently. When my sister was transitioning, nurses came in and out of the room without introducing themselves or explaining what they were doing. During such an emotional time, the lack of communication and compassion was very disappointing. The most disturbing incident happened after my sister passed away. Several family members were in the room and personally witnessed an aide performing postmortem care by herself. While turning my sister, the aide lost control of her and she fell onto the floor. Her roommate remained in the room during this entire process and was being fed at the time. Because the roommate was never removed or given privacy elsewhere, our family did not feel that we were given the privacy, dignity, or personal space we should have had while saying goodbye to our sister and while postmortem care was being performed. Watching our loved one fall to the floor after her death was heartbreaking and completely unacceptable to our family. We expected dignity, respect, compassion, and professionalism throughout her care and especially after her passing. Serious improvements are needed in patient care, staff attitude, communication, supervision, and respect for residents and families at West Oaks Senior Care and Rehab.

In the order Google returned them. Not verified by Caring Advisor.