West Valley Post Acute

Google reviews

• A
  AmirAli Hazrati 2 months ago

  I am extremely disturbed by what I witnessed at this facility. I brought my mother here after knee surgery expecting a safe, supportive environment focused on rehabilitation and recovery. Instead, I checked her out because I did not feel comfortable leaving her in their care. From our experience, the environment did not feel focused on helping my mother regain her independence. We were told she would not have a walker readily available and that staff would not assist her with getting up to use the bathroom. The apparent solution was to keep her in diapers. For a patient recovering from knee surgery who needs appropriate assistance with mobility and basic hygiene, this was completely unacceptable to me. We were also presented with a consent form regarding giving my mother sleeping medication at night. That raised another serious concern for our family, particularly when combined with everything else we were witnessing. What disturbed me most, however, was not limited to my mother’s care. While I was there, other patients were asking ME to get them water because they said staff would not provide it. When I brought this to a staff member’s attention, I was essentially told not to worry about it because they didn’t need water. That moment told me everything I needed to know. These are human beings—many of them elderly, recovering, vulnerable, and dependent on the people working there for their most basic needs. Seeing patients asking a complete stranger for WATER was heartbreaking. I cannot speak to what happens here every day or to every patient’s experience. I can only describe what I personally witnessed during my mother’s stay, and what I saw was enough for me to remove her from the facility. The entire experience left me deeply concerned about the level of attention being given to patients’ basic needs, dignity, mobility, and rehabilitation. It also left me questioning whether the priorities of this facility are truly centered around patient recovery. If y

• N
  nicole mendoza a month ago

  I recently had the opportunity to observe the care my loved one received at West Valley Post Acute, and I am genuinely impressed. The staff demonstrates a strong commitment to providing compassionate and attentive care, ensuring that residents feel valued and supported. The caregivers are attentive and responsive to the needs of the residents. They take the time to engage with each individual, fostering a warm and welcoming environment. - **Personalized Attention**: My loved one received tailored care that addressed their specific needs, which made a significant difference in their comfort and well-being. Family Day Activities One of the standout features at West Valley Post Acute is their monthly **Family Day**. This event is a wonderful opportunity for families to engage with their loved ones and the community. The recent Family Day event was a huge success, with many families participating. It was heartwarming to see the joy and connection among residents and their families. Fun Activities The activities planned for the day are enjoyable and promote interaction, making it a memorable experience for everyone involved. From games to entertainment, there’s something for every family member to enjoy. I am eagerly looking forward to participating in Family Day again next month. It’s a fantastic initiative that not only enriches the lives of the residents but also strengthens family bonds.

In the order Google returned them. Not verified by Caring Advisor.