Westover Hills Rehabilitation and Healthcare Center

Google reviews

• X
  Xavier Ortiz 8 months ago

  My mother broke her hip and she is at this facility for 100 day rehab. It is a very noisy place, the staff is not very warming, they never really introduce themselves when starting conversations and half of them did not know my mother's hip was broken, trying to get her to do things. First impression was parking, the handicap parking is full of leaves with apparently rocks underneath them, you can't see. I almost broke my hip just trying to get out of the car. Lastly, the staff seems to always be on thier cell phones. When I first asked which room my mother was in, I had to wait for the Amber to finish her text. My mother rehabilitation had been slow, only Monday thru Friday for one hour, and its only been to go to the restroom, its been 7 days and they have not taken her to the gym. I recommend using a different facility if you can.

• D
  Debra Doolittle a month ago

  My 90-yr-old mother was taken to westover after a hip surgery resulting from a fall. From the day she got there, we were trying to get her moved to a better facility. It is a crowded facility with what seemed like too few staff. I had to specifically ask for and sign to have rails put on the bed. That took 3 days. Luckily we were able to move my mother on the fifth day. The PT, OT and speech therapists seemed to really care and did the best they could in the crowded facility. It is an old facility with peeling paint in the rooms. The nurse call button in the bathroom of my mom's room was not working and the string attached was missing. At one time all of the nurse call buttons were going off on just about every room making it impossible for my mom to rest. As with most places, there are good and bad nurses and aides. I experienced more bad than good, unfortunately. I don't want to embarrass my mom, so I won't go into detail but I will say she was left in uncomfortable situations more than once. The food she received was not appetizing and mom didn't really eat much in the five days she was there. It was a very sad place. I will say that if you can be there with your family member the whole day to make sure care is given, then your family member will have good care.

In the order Google returned them. Not verified by Caring Advisor.