Westwood Post-Acute

A post from my friend! I am writing to express my deepest gratitude to the incredible team at your facility during my brother’s recent acute stay. A special thank you to the Administrator Mr Alex Palmer, and the Case/Social Worker, Ms Regina Dela Cruz, who truly set the standard for the entire floor. When we had a complex question regarding the care plan, Ms Regina stepped in immediately to guide me. She assisted with everything I asked and went above and beyond to manage my brother’s insurance, healthcare, appointments, transportation, and discharge supplies. Meanwhile, Mr Alex, ensured everything behind the scenes ran seamlessly. He is incredibly friendly and approachable, making us feel like family by showing genuine empathy not only to my brother but to all the residents and patients at the facility. Their exceptional leadership is clearly reflected in the rest of the staff. The RTs and Charge Nurses – Ara, Christina, Ate Mila, Smruti, Nurses and LVNs – Dioleta, Grace, Asma, Katrina, Melanie, Annie, Brisa, Sean, Jay and Eric were absolute rockstars. They were highly knowledgeable, quick to respond to medical needs, and excellent at communicating vital updates to our family. Wound Nurse – Czar and Andrew who took care of my brother’s wound incredibly and ensured it’s clean and healed properly. Working hand-in-hand with them were the CNAs - Richard, Dominic, Reyna, Rosalia Jenifer, JunKing, Lan, Aida, Armand, Emmanuel and Esoleese, who provided the most tender, dedicated bedside care. They kept my brother clean, comfortable, and always preserved their dignity with a warm smile. Even during their busiest shifts, they made sure all of my brother's needs were met and consistently helped him clean before their shift ended. From leadership to the front line staff, every single person worked as a flawless team. Thank you all for making an incredibly stressful situation so much easier to bear. You are true blessings to the healthcare field. With Sincere Appreciation

The most amazing facility in this area. State of the art rehabilitation center for the elderly. Greater customer service experience of my life. HIGHLY recommend this place for anyone looking for a safe environment for their family members to be looked after by medical professionals.

I spoke with Regine and Kay in social services and they were very communicative in helping a patient sent there. The patient was able to discharge home safely without any issue!