Wexner Heritage Village

Google reviews

• C
  Charles Dyson 2 months ago

  I had my aunt in here and anyone that knows me know my aunt's are the next best thing to my mother especially now that my mother has transitioned. We were transferring her to another facility and things became very stressful and overwhelming concerning the paperwork process of getting the transfer done nothing was making sense nor adding up to complete this process. We went and talked to Wexners social service worker Selma Dershaw she was scheduled to be off work in 45 minutes (2:00 pm) we kept calling the other facility where she was being transferred to and their admission person had gone home for the weekend ( let me remind you this was Labor Day weekend).Selma helped us reach someone and we were able to get the ball rolling she stayed 2 hours over her scheduled shift on a Labor Day weekend to make sure we had a better understanding concerning the transfer process long story short She once again called us once she heard back from the other facility and had everything completed for the transfer process. She went beyond her required duties to make us feel like my aunt was valued as a patient there and her family mattered. Thank you once again Selma Dershaw for everything you've done.

• M
  M MAD a month ago

  Was a lil upset this time around with Wexner heritage the communication there was terrible I was calling an leaving message with staff Managers about my fathers care or Money business No One Every reached back out to me until I went to his room and found a Bill for him in the amount of $3200 when I went to go find somebody I asked why didn’t no one contact me everybody was a deer in the headlights. I’m not talking about the nurses. I’m talking about the head people the financial people the unit managers everyone sent me on a wild goose Chase. You need to go talk to this person or that person but it when it came time for the bill. Someone finally reached out to me. They were supposed to call me after my dad‘s 20 days was up to see if we can afford for him to stay in there even longer but no, they decided to just go ahead and keep billing him without asking if it was OK or if he had the money to stay. My father is 82 years old. He is on a cognitive decline. They were talking to him when I specifically said reach out to me the daughter to let me know anything that is going on with him so of course they didn’t so I had to discharge my father after paying $2200 and all I got was a sorry talking about the management is changing hands or anything like that I don’t care you should’ve at least reached out to patients families to let them know cause wonder if I didn’t have the money to pay this balance off what would’ve happened? No one was held responsible. All I got was a sorry the miscommunication was off. This is ridiculous so please if you have loved ones there make sure you check on them. Make sure you know what their insurance covers and when it’s not gonna cover because I feel like they’re not going to tell you they’re just gonna keep billing you and making you figure it out and I like this place. I thought it was very good for my father. They need to work on communication. So I would like to say thank you to the nurses and the aids That were taken care of my father.

In the order Google returned them. Not verified by Caring Advisor.