White Oak Manor Charleston

I did not have a good experience except for the 2 young women who gave me 30 minutes of Physical Therapy once a day. I was sent to Rehab because I had an infection in my bladder so needed Physical Therapy as well as medical care for the Foley catheter. Many of the staff—- nurses, doctors, medical technicians did not wear uniforms or visible ID, nor did they introduce themselves when they entered my room. I never knew who was treating me or why. There was no communication between nurses at shift change, so the night nurse did not know how I was that day and the day nurse did not know how I was during the night. One night the on duty nurseSimple thing….the white board was not filled in letting me know what day it was or the name of my nurse for the day. I was given new Rx without explanation. When I asked why I was getting the drug, I was often told “I don’t know but it has your name on it.” One day the recliner chair I was sitting on actually fell over on top of me. .i couldn’t reach the call button so I managed to get out from under on my own. Then I called for help, explained what happened. I was then listed as a fall risk and told to call for help if I needed to get up. That night I had stomach cramps so called but no one came. I got up, went to the bathroom. 10 minutes later cramping returned,.. Again I called for help but again no one came so I got up and went to the bathroom. Then I had a panic attack. I called for help but no one came. I was out of control and kept ringing for help……after 45 minutes a nurse came in and just started screaming at me….calling me a selfish baby because I was calling so much. She had NO idea about my medical condition. I tried to explain but she did not want to hear. It wasn’t until I said I was calling911 that she listened to me and brought me Rx to calm me down and put me to sleep. When a doctor came in the next morning I asked if she heard what happened the night before. Of course she had not. When I told her she

My mother has been at White Oak for close to a year and a half. We have found the staff to be kind and very accommodating. They have lots of activities for the residents to take part in. As well as opportunities for the residents to share concerns or ask questions of the staff. I appreciate all they do for my mother and my family.

My mom has been hospitalized and in rehab since mid June. She's been in White Oak Manor since July. The staff and her care team have been phenomenal! They are extremely skilled, responsive, and the level of compassion and empathy they display warms my heart. My deepest gratitude goes to: Patti, Debbie, Natasha, Tiffany, Monica, Stephanie, Jessica, Devin, Bailey, Shalena, Kim, Cara, Theresa, Kyia, Darlene, Malique, Dr. Fay, and Anisha! Thank you for bringing your "A Game" EVERYDAY!