Woodland Terrace

Google reviews

• A
  Ashley F. 3 months ago

  If you are considering Woodland Terrace for a loved one, especially someone who requires Memory Care or Assisted Living, I strongly encourage you to look elsewhere. Our experience was nothing short of heartbreaking. Management was unresponsive, communication was poor, and the constant staff turnover made it nearly impossible to have any confidence in the consistency of care being provided. We never felt that our concerns were taken seriously. The Memory Care unit was the most disappointing part of our experience. When our loved one needed additional assistance, we expected guidance and support. Instead, we were handed a list of third-party referral phone numbers and essentially left to figure everything out on our own. For a facility that advertises Independent Living, Assisted Living, and Memory Care, the lack of support during one of the most difficult transitions a family can face was deeply upsetting. The condition of the building also raised serious concerns. During our time there, we observed mold on the ceilings and cockroaches in the facility. That is not the level of cleanliness or maintenance anyone should expect in a place caring for vulnerable seniors. Choosing a care facility is one of the most important decisions a family will ever make. Based on our experience, I would not trust Woodland Terrace with the care of someone I love. There are facilities that provide compassionate care, clear communication, and a clean, well-maintained environment. In our experience, this was not one of them. My advice to other families is simple: do your research, ask difficult questions, tour multiple facilities, and don't let marketing materials make the decision for you. We wish we had. I hope sharing our experience helps another family avoid the stress, disappointment, and emotional hardship that we went through.

• J
  Jennifer Lovitt 4 months ago

  We have had an amazing experience so far with Woodland Terrace. From my first contact with Armondo, they have been above and beyond what we experienced everywhere else we toured. This was such a difficult decision for my dad and I, but we needed to keep my mom safe and cared for when we no longer could. Armondo was so patient and knowledgeable. He responded quickly to emails and calls. It's clear he is passionate about what he does. Yuvi then made the transition process as smooth as it could be. I imagine it is never easy, but he has reassuring and communicative through the process, and everyone has been very supportive. Now, my mom is enjoying singing and dancing with her neighbors and I could not feel better about our decision. It's clear the entire team, from leasing to the care team to the front desk personal, are genuinely kind and compassionate people.

In the order Google returned them. Not verified by Caring Advisor.