Woodlands Rehabilitation and Healthcare Center

Google reviews

• S
  shawn walker 2 months ago

  I would NOT recommend this facility to anyone looking for care for a loved one. Unfortunately, my uncle did not receive the level of attention and care that I expected, particularly regarding his physical therapy and other individual needs. He was there aprox 2½ months and only receiving 1 hour of therapy a day. I even requested to have more due to he was only there for therapy. The smell alone was not fair for anyone to have to endure. Just to speak to social work or DON was a hassle. There was times his dirty laundry was just thrown in his closet. When they were taken to be washed it would be weeks before he got them back. I had to personally on several occasions gone to the laundry department myself to get his clothes. Twice i had to go buy him new items because they never was returned. Only for them to say they found items in lost and found with his name on them. There were also several occasions when staff members were not available or where they needed to be, which made it difficult to get timely assistance and address his concerns. I believe that residents deserve consistent attention, proper communication, and care that is tailored to their individual needs. Some days he would get back from dialysis and request to get in bed it would be hours before he is put into bed. This kinda pissed me off due to his speech being somewhat impaired due to a severe stroke he had. Based on my experience, I would strongly encourage others to thoroughly research this facility and consider other options before making a decision. THIS WAS A HORRIBLE EXPERIENCE.

• J
  J M 2 months ago

  One would anticipate that a facility like this would be compassionate and provide a serene environment, especially for those nearing the end of their lives. However, based on various reviews and my family member’s experiences, this establishment appears to be more akin to a form of punishment. The call button is seldom answered, resulting in situations that pose a risk to the patient’s well-being. Even simple requests, such as requesting a cup of water, coffee, or tea, are often ignored or delayed. Food is typically delivered at temperatures that would be deemed unsafe by health authorities. I know this because I work in the food industry. Furthermore, even requests for assistance with using the restroom go unnoticed. This can either force the patient to painstakingly reach the bathroom or result in them urinating in their own clothing, which is unfortunately more common, or worse, falling. In such instances, patients are left to endure the discomfort of sitting in their excrement, wet and cold, for long periods until assistance is finally provided. I’ve been told that dismissive remarks such as “learn to do it yourself” are uttered by staff members when they leave the room. My relative has also had items stolen from their room while they were undergoing rehabilitation. I understand that it’s a challenging job, and I appreciate the efforts of those who do it. However, even when I was able to visit my family member, the lack of urgency and professionalism is disappointing and not what I would expect. I see more of the staff chatting at the nurse’s station than I do in the hallways of the patients. If an emergency arises on the weekend, you’re essentially out of luck. The staff is either scarce or spread out so thinly that even a minor incident like a fall could be disastrous. I use the term “family member” because I fear retribution and what would happen next to my loved one. From all the other reviews, I can only assume the number offered falls on deaf ears. I’d be

In the order Google returned them. Not verified by Caring Advisor.