Wurzbach Nursing and Rehabilitation

I traveled from Eagle Pass to visit my grandmother at Wurzbach Nursing and Rehab, where she is currently in the Dementia unit. To my surprise, they were celebrating Valentine's Day — and in the eight years my grandmother has been there, 1 have never seen anything like the celebration they hosted this year. The decorations, the beautiful setup, and even a live Banda playing made the entire event unforgettable. Watching my grandmother sing along to her favorite songs absolutely melted my heart. I haven't seen her that happy in years. The staff involvement was truly unbelievable. Administration went above and beyond — from the Social Worker (I believe her name is Hope) to the ADON Diana, and even the Therapy Department. The teamwork and joy in the room were something I had never witnessed there before. When I asked my mother how long things had been like this, she told me that ever since some staff changes were made and CNA Vicente was assigned to entertain and engage the residents, the atmosphere has changed completely! He is doing an excellent job. Thank you, Wurzbach Nursing and Rehab, for listening to families' concerns and providing more meaningful activities for our loved ones. These moments matter — and for some, this might be the last holiday celebration they get to enjoy. I am truly grateful for the memories created that day.

My father was a recent patient at this facility for respite care and it was EXTREMELY STRESSFUL for us while he stayed at this facility. The staff and administrators were very UNPROFESSIONAL and flat-out LIED to us about so many things! Long story short, we were told within 36 hours of my father's stay that some of his medication was missing/lost/gone. They could not provide us with an explanation as to what happened to it and the staff and administrators lied to us and told us there was no medication in the bottles when I turned them in the first day he arrived. However, one of the staff said he had been given his medication on the first day but that it had run out the following day. While we tried to get to the bottom of it, the staff continued to give us the run-around. To date, they're still not able to provide an explanation as to what happened. My father's hospic nurse was present when the medications were turned into the RN at the facility, yet the facility RN denied receiving them. THIS WAS EXTREMELY CONCERNING TO US! On one occasion, I requested assistance for my father to be changed and when the staff member arrived quite some time after pushing the nurse button, she told me she had checked him 10 minutes prior and that he didn't need to be changed. Only because I insisted he be changed, did she so. She made a face and somewhat rolled her eyes at me. As if things couldn't get worse, we discovered one of my dad's medications was refilled by their doctor/pharmacy and it was the WRONG DOSEAGE. If you're reading this review, I would HIGHTLY ENCOURAGE and RECOMMEND you FIND ANOTHER FACILITY! Save yourself the heartache, stress and grief of having your loved one stay at this facility!

It is truly heartwarming to witness the remarkable transformation at Wurzbach Nursing Home, where a newfound sense of stability and genuine compassion has replaced the use of outside agencies. Seeing dedicated professionals like Nurse Denise, Santiago Alma and to name a few pour their hearts into their work makes all the difference in the world. I was particularly moved by the change in the Dementia unit; watching Vincente Razo engage and entertain the residents with such kindness was a moment that truly melted my heart. This beautiful environment is a testament to the hard work of unit managers Diana, Emily and CeCi, and I am so grateful to the administration for listening to our families and creating a place that feels like home.