Accela Rehab and Care Center at Somerton

The nursing staff at Accela was terrible! The CNAs were okay, but the housekeeping was just average. I was a patient there for two months, and they moved me from one room to another in the middle of my stay. The second room was horrible! I didn’t want to move, but Joseph, the assistant administrator, forced me. He said I was a long-term patient and that I had to move. The only person who was sincere and helpful was the maintenance guy, Giovanni. He was extremely knowledgeable, outgoing, caring, and kind. He made his rounds every day and checked in on me at least once a day. I can honestly say that he became my friend! When I didn’t want to move rooms, he made sure that the new room was ready for me. He gave me a new TV, phone, remote, and made sure I had everything I needed before I moved. Even after he was done, he came to get me and wheeled me in my chair to the new room to see it before he told the administrator that it was ready. He made sure that I was okay. It’s people like Giovanni who make us feel like someone cares when we are in there alone. Thank you, Giovanni. You are one of a kind.

During my initial visit, I found the environment to be more reminiscent of a nursing home than a rehabilitation facility, which evoked some challenging professional memories. This led to significant reservations regarding my father's placement. Furthermore, my brother's initial interactions with three staff members were, unfortunately, unsatisfactory and raised concerns. However, following a discussion with Clinical Liaison Trish Power, where I articulated my concerns, Director Jovan (please excuse any misspelling of the name) promptly contacted me that evening to address my feedback. Over the ensuing days, the situation significantly improved, making my visits with my father more pleasant. My brother also reported a reduction in issues, with the exception of one particular nurse. By the fourth week of his stay, leading up to his discharge, it was gratifying to hear my father express, "It wasn't so bad here, but I am certainly ready to return home." The other staffs that helped with his therapy from the doctor to the technician's thank you.. to Jovan thank you for hearing me when it was most important to me.. Also to young woman who speaks out for the patients and their family thank you and to those who kept his room clean thank you.. 😊

My husband stayed for rehab after a hospital stay. The facility was beautiful and clean. Everyone was knowledgeable, helpful, patient and kind. Liz and Jobin Matthews went above and beyond to help me and my husband, I will never forget their kindness and hard work. I would recommend this facility to others. Thank you to everyone.