Amber Lights

Google reviews

• B
  Beth Ann Engelkes 7 months ago

  We cannot say enough good things about Amber Lights and the truly exceptional team there. When my mom suffered a stroke and my stepdad was already living with advanced dementia, our family was facing an incredibly stressful and emotional time. From the very first contact, Kelly and Sandy stood out as compassionate, professional, and genuinely caring people who went far above and beyond to help us. Kelly and Sandy jumped through hoops to get both of my parents set up together in a lovely two-bedroom apartment. They moved quickly and efficiently to accommodate my parents at different levels of care, making what could have been a chaotic transition feel supported and manageable. They even took the time to drive to the rehab hospital to meet my mom personally before she moved in — that personal touch meant the world to us and helped her feel more at ease about the change. On top of coordinating the move, they helped us find reliable movers and in-home nursing support for my stepdad in the days leading up to his arrival at Amber Lights. Their kindness, patience, and willingness to problem-solve every step of the way made all the difference during one of the hardest chapters of our lives. Amber Lights has beautiful grounds and a welcoming resort-like atmosphere, but what truly makes it special is the heart of the staff. Sandy and Kelly are wonderful — compassionate, responsive, and dedicated to making sure families and residents feel cared for. We are so grateful for everything they did for my parents. If you’re looking for a community that truly cares and will work with you during difficult times, I highly recommend Amber Lights. Thank you, Kelly and Sandy — you made a world of difference for our family.

• D
  Danielle McCrory a week ago

  When my mother moved into Amber Lights, we were initially pleased with the care she was receiving while on hospice. However, the lack of empathy and basic professionalism from the administration during her final days was profoundly disappointing. ​Following a fall that tragically led to my mother's passing a few days later, the administrative staff showed a shocking absence of compassion. Within twenty minutes of receiving the news that my mother was dying—as I sat at her bedside holding her hand—the Executive Director entered the apartment to instruct me to take out the trash. Other staff made insensitive remarks to me about the fall, and after her passing, the director began casually referring to my mother as a room number rather than by her name. ​The only saving grace during this incredibly difficult time was the frontline caregiving staff. The caregivers themselves were kind, respectful, and treated both my mother and myself with genuine compassion. While I remain grateful for those direct caregivers, the administrative leadership falls remarkably short of the empathy required in senior care. Because of this, I cannot recommend Amber Lights to any prospective families knowing how the Executive Director handles delicate, end-of-life situations. Your loved ones deserve better.

In the order Google returned them. Not verified by Caring Advisor.