American Village

UPDATE: The comment below from Devon Bowman? He is the Director of Marketing for AV. He's STAFF. The comment from Sam Bonvillian? Director of Nursing over at IU. Be mindful of all of the good reviews listed here because they're not true. Do your homework. CHECK YOUR FAMILY!! Call lights not plugged in. What happens when someone needs help, pushes their call light, just to have it not plugged in because no one bothers to check. No basic knowledge to make sure all is well with the resident. Isn't this a safety violation? After hour calls go unanswered. You have to call numerous of times, to hopefully get someone upstairs to find someone in the general area that you need. Yes, sometimes they are busy, but sometimes the aidesare just sitting, on their phones and when you have to come in late at night because the call light was not plugged in and your loved one can't get help, they'll roll their eyes, lie, then huff when you lose your temper because they don't want to get to get up and help. Had an issue at 2pm today regarding an aide who decided that mom didn't need a toiletry change because she had just gotten her up, decided to go on a 30b minute break, get mom's roommate, change her, argue with me, ignore and talk over me, THEN address mom. 45 minutes later. I never screamed at this girl, but because she didn't think we had a issue, she decided to punish mom. After yet another staff meeting, they never apologized, but like to tell me that I'm not happy with the "care" they give. You are correct. It's BASIC DECENCY that I'M ASKING FOR. There's so much about this place that's wrong ( more that I haven't shared) and they never accepted responsibility on many things. What gets me is the second someone treats THEIR loved one like dirt, they wouldnt be pleased. They'll fight to do what's right as well. I'm not asking for a red carpet. They also constantly leave dirty items and empty bottles in the bathroom, despite a sign being on the wal

Staff was not versed in understanding Medical power of attorney rights of spouse of resident. When going to bimonthly health care plans for my wife, I was told I could not plan to bring my spouse home due to wording of medical power of attorney in her trust. After contacting an attorney it was determined that I did have the right to remove my wife from the facility without consent of my daughter who was improperly listed as a co-MPOA. I was assured that this facility would give the best care possible for my wife. I found that exaggerated. The CARE t-shirts the aids wore were missing the C which stood for compassion. I found a private in home nursing service which was so much more professional for the final 21 days my wife lived. I was as able to be with her on her final journey, giving her the dignity she deserved. I mean no disrespect for the good personal on staff, but to often a temporary service filled in for the regular staff, knowing nothing about the condition and needs is of the residents.

I would not put my family member in this facility again. My mom was in here for rehab after having an extensive knee surgery. Her call light is often unanswered for hours at a time. She is a fall risk. She got dropped off to her post-surgical appoontment and no one accompanied her. The food is terrible. I bought her fruit and salad to eat. They stored her food in the resident's refrigerator and she hasn't eaten any of them. Someone stole her groceries. Her room has been filthy. When I went to visit I saw one CNA in a 3 hour time span. I contacted the Director of Nursing about my concerns and she was very nonchalant. She didnt apologize or anything. I just cant believe it!