Aspen Valley Senior Living

Our mom/mother-in-law has lived at Aspen Valley since February 2020, not the best time to move into a facility, during Covid, but we couldn’t be more grateful for the care and community our mom has found at Aspen Valley Senior Living. From the moment she moved in, she was welcomed with kindness and respect. She was even allowed to bring her dog, which was a life saver for her! The staff are attentive, professional, and genuinely caring—they treat her like family. The facility itself is clean, well-maintained, and thoughtfully designed for comfort and safety. There are always engaging activities, outings, and opportunities for connection, which have done wonders for her social life and overall well-being. It gives our entire family peace of mind knowing she is in a place where she feels happy, supported, and at home. Thank you to everyone at Aspen Valley, especially Jackie and Paul, for the amazing work you do each day.

I’m sharing my personal experience in hopes it helps others make informed decisions. What I witnessed at Aspen Valley Senior Living left me deeply concerned for the safety and proper care of the residents. One of the most alarming ongoing issues I saw was that medications were frequently passed extremely late—sometimes up to three hours past the scheduled time. For elderly residents who depend on consistent dosing, this felt dangerous and completely irresponsible. I also witnessed a serious incident involving a resident who had fallen. Afterward, he was clearly in pain, but the nurse on duty, Lisa Schindele, did not send him to the hospital right away. He later said he was having trouble breathing and had constant chest pain. When he was finally admitted, he was found to have three broken ribs and fluid building in his lungs. From my perspective, the delay in care was completely unacceptable and put him at real risk. I repeatedly had trouble contacting Lisa Schindele when residents needed assistance. She often did not answer her phone, which made it incredibly difficult to get timely help. It truly came across as a lack of urgency and concern for the people she was supposed to be caring for. Another major concern was her refusal to complete basic cares for memory care residents. From what I personally saw, Lisa often said she was “too uncomfortable” to care for memory care residents, and she made other staff members handle all of their personal care while she sat aside. These residents deserve compassion, attention, and respectful hands-on care—not avoidance. Cleanliness throughout the building was also an ongoing issue. Even after mopping with several buckets of water, the floors still looked dirty. Laundry wasn’t much better—residents’ clothes often came back looking unwashed despite the facility having a full laundry room with multiple machines. I also observed deeply troubling staff behavior. In the designated smoking area, I personally saw some employees

Some decisions are harder than others. Deciding on a new home for your loved one where you hope they will be happy and well-cared for is one of the tough ones. 6 months ago my mom moved to Aspen Valley Senior Living and we are both very happy with the decision. The administrative staff are professional, dedicated and understanding. The care-givers and staff are skilled, attentive and kind. Three great meals are served daily in the dining room by a helpful staff. Housekeepers do an exceptional job of keeping the entire place clean and the building is well maintained. Most importantly, my mom is comfortable, cared for and tells me she ‘likes it here.’