Astoria Senior Living Omaha

I would not recommend unless your loved one is very independent. My grandfather fell at least once a week due to incredibly slow response times. There was very frequent turnover in staffing, and they had no knowledge of basic catheter care.

I would absolutely not want my loved-one here unless they were completely mobile and independent. And even at that, the place smelled like urine and staff turnover was TERRIBLE. Classic case of over-promising and under-delivering. My father was missing meals and bath times because the staff often forgot about him--we went in and had meetings with management in person to discuss our concerns--they always made a game plan and promises to do better, but nothing ever changed in the long run. Sometimes my dad spent the night in his chair because no one came to help him in bed. Calls to staff frequently went unanswered (or they took forever to respond), leaving him completely alone and helpless. If we took my dad out and brought him back after-hours, we were left waiting in the lobby for someone to unlock the door and let him in for up to an hour at times despite ringing the buzzer non-stop and calling on the phone. Each incident was clearly documented and addressed with management, yet the incidents continued. And this is the treatment he received when they knew we were upset, watching, and had people going every day to check on him--God help the people that had no loved ones to visit and check in on them regularly. I suspect those poor folks were horribly neglected, at best. There were a few staff members who genuinely cared about my father and to whom we are forever grateful, but they couldn't be there 24/7 and were clearly overworked and overwhelmed. I wish my Dad hadn't spent the last months of his life there and I feel the poor care he received led to his rapid decline. I can't in good conscience recommend this place. Go somewhere else.

Astoria Senior Living is a wonderful senior living community with a warm, welcoming atmosphere and a team that truly cares about its residents.