Autumn Lake Healthcare at Alice Manor
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Closed
3.7
62 reviews
Every day · 8:00 AM – 5:00 PM
Google reviews
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C.M. Andrieux Bellman 3 months ago
If it was possible to leave a less than 0 star review I wholeheartedly would, I wouldn't send my worst enemy to this God Awful place. Alice Manner not only has some of rudest and unbelievably ratchet behaving "characters" for employees but they also steal from their patients and beings that the patients there are some of the most vulnerable in our community makes it all that much worse. My little brother is 75% paralyzed he has no feeling right below his chest (peculiar muscles) down, he was placed in Alice Manner (hoping just temporarily) because he began to need more professional care/mental health support and monitoring than we could provide him at home. My brother was in Alice Manner for just shy of 90 days and he left that facility unconscious on a stretcher taken to the emergency room and ultimately admitted to where it was found that he had such a severe untreated UTI that he became septic and almost died the hospital also found a baseball sized bedsore above his buttocks that was so infected from being untreated (and him not being bathed) that even with the extensive wound treatment he received in the 59 days he spent hospitalized he is still left with a horrible crater like hole from it. Of course after my brother was was assessed and admitted into the hospital and I was informed of their findings he was NEVER going back to Alice Manner so I contacted them to inform them that we'd be coming to retrieve my brother's belongings from their facility the following day, we arrived to all his belongings just thrown in trash bags then to find several expensive things missing including his entire wallet, his watch, 2 elite xbox series x controllers, and his custom built wheel chair that they blatantly lied to our faces and said it went to the hospital with him them told his hospital case manager that the wheelchair he had was theirs when he had that wheelchair for two years before Alice Manner even became a thought. In the midst of trying to get my brothers wheelch
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MICHELE Gilbert–Chase 4 months ago
Haven't been there as of yet my son is a patient who was transferred twice to a hospital and I am his emergency contact I wasn't notified called so someone can explain their policy to me, the receptionist transferred me to a number I stayed on the phone 10 minutes and no one picked up.
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Theresa Uhler 2 years ago
Location is not convenient for our family but they were the only facility willing to accept my family member due to his disability and yes we were hesitant. Shortly after his admission we realized how they love and care for their long term patients like family. They have created a mini community for the patients. We are very grateful for the care they provide. 💕. Yes it is not updated like other facilities with all the bells and whistles but for us the care outweighs the appearance and location 100% 🥰. The medical providers that attend to him are wonderful and caring too.
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Maria Lewis 6 months ago
I would not recommend this facility to any one,staff rude and unprofessional, dirty rooms .the smell is horrible, clients with disabilities left un attended with no supervision @ times not properly position in geri chair,falling over.staff walking pass as if they were not aware . Nor care sad sad facilitythis facility rates zer0
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Shanita Rapatalo a year ago
I’m editing my review based on the experience I’ve had this entire year. I don’t know if there has been a turn over with staff but there is no sense of urgency when caring for your loved ones and the lack of care and cleanliness is disturbing. They don’t clean patients, I have pictures and have even showed staff as I cleaned my mother how they are not cleaning their patients properly. They provide the bare minimum of care: food, medicine, and a change of gown and diaper once a day. My mother is in CRITICAL CONDITION and they sent her to the ER two times with outdated medical records and they told me the wrong hospital- ON TWO SEPARATE OCCASIONS! Doctors have said this level of illness was totally preventable with proper care and attention. It saddens me to write this. What’s even more frustrating is that they all claim to love my mom. She is a sweet woman and it hurts to see her treated this way. I thought that I had finally found a place that would care for my mother as their own. How could people be so cruel?
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 2095 Rockrose Ave, Baltimore, MD 21211, USA
From Google · 09 Nov 2026
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