Autumn Lake Healthcare at BridgePark

Visited this facility for the first time this weekend and upon entering there was a feeling of being welcomed. Ms. Val & Ms. Sherica who work there were so warm, kind and welcoming. Their presence is truly appreciated and made my visit that much better. I also appreciate that the facility didnt have that "nursing home" smell like some facilities can have. I didn't smell any foul odor at all and because of that I didn't have to think about rushing my visit.

Zero 0 stars if it were possible! This facility is nasty, dusty, filty, disgusting, deplorable and inhumane. The hallways are filled with clutter. The rooms haven't been swept nor mopped in quite a while. When my loved one had an issue with his bed the first day he got there, they refused to give him another one until I threatened to file complaint with the State of Maryland Office of Quality Assurance. When the bed was moved, the amount of trash and dust was simply unbelievable. His belongings are sitting on the heat vent because the drawers and closet are filled with items from who knows how many patients before him. I had to make them disinfect the bed mattress and change the sheets before he got moved to the new bed. No one introduced themselves. We still aren't sure who the nurses vs techs vs any other help are. And the food is disgusting to look at and taste even worse. Complaint is being filed. This place needs to be shut down. Patients are not being attended to and the temperature regulation is off. Freezing on one side of the building and extremely hot on the other. I can go on and on, but the characters are running low. Just know complaints have been filed.

First impression is a lasting impression. Just entering into the lobby was greeted by two staff members. I was asked for a photo ID which was appropriate, since this was my 1st. visit I needed to give some information. I was given directions to the elevator, while walking I noticed not just the cleaniness, but the amazing artwork throughout the hallways. Upon reaching the second level again greeted by every staff member I passed. I really wasn't surprised because the staff @ another Autumn Lake located further out Falls Rd. staff is the exact same way. Coming from a customer service background of thirty-fives yrs. with the State of MD this is very much appreciated & kudos for just being so kind & pleasant, it made my visit delightful 💯❤️