Autumn Lake Healthcare at Overlea

Google reviews

• S
  Sean Gillard a year ago

  Nursing home/rehab. I am 53 years old here at Autumn Lake for physical therapy over a 6 week period. This place is definitely guided toward older people but a very short stay for anyone needing physical therapy is fine. The facilitates are mostly clean and organized. The food on the other hand is fine but for someone who had a massive stroke 2&1/2 years ago and a short diagnosis of type 2 diabetes I think it's a little to processed. My best experience at Autumn was the staff, they were awesome all the way across the board, always wanting and willing to help take care of you. GREAT PEOPLE!

• R
  Rochelle Blagmond 4 months ago

  My family has had a VERY upsetting and disappointing experience with Autumn Lake in Overlea. The discharge process was not handled correctly and left my family feeling unprepared and unsupported. The facility did not even push my sister out to our transportation knowing that she is not able to walk by herself. We had to go back inside to ask for assistance from staff to help us get in her inside our vehicle. We were told to call for her home care supplies to be delivered, (i.e. hospital bed, commode and walker). We were informed that my sister's insurance was inactive and would not cover those supplies. This is something Autumn Lake should have know before discharge. We had to have the fire department help us to get her from our vehicle into the house. My family and I went back to Autumn Lake the same day and spoke with the social worker and the Director of the facility. They keep saying that they tried everything that could and that we need to call the hospital where she came from. We told them that she was not in the care of the hospital. It is Autumn Lake's responsibility to provide her with proper home care arrangements and instructions. There was NO coordination to ensure a safe transition home. The lack of planning and care created unnecessary stress and concerns for my sister and family. This rehabilitation facility DID NOT provide proper communication or preparation with my sister or family members. We feel that they just discharged her on her own with nothing and then just apologized and offered no help for us to get the supplies she needed. She had to spend 2 night at home with out the supplies needed. The next day, her hospital assisted us to get her a hospital bed and wheelchair. readmitted back to the hospital. I am hoping that other patients and families would NEVER have to face these challenges.

In the order Google returned them. Not verified by Caring Advisor.