Autumn Lake Healthcare at Summit Park

Google reviews

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  Sharon Heberle 4 months ago

  If I could give this place a negative review I would. My mom was in this rehab for a short while and was treated HORRIBLY!! So much so I had to call and report the facility to APS and the office of healthcare quality. Patients including my mom sat in their urine for over four hours without being changed on many occasions and patient calls were ignored for hours and staff here are very rude. My mom was mocked and talked about right in front of her face. My mom’s medicine came up missing and she went a whole day without her medicine bc staff does not do their jobs! My mom was served raw food (which I have pictures of) for dinner and when she told them she don’t eat eggs for breakfast they served her one piece of toast with no other substitutes (even though they do have substitutes) so basically if you don’t eat what they cook, you don’t eat at all which is eggs and oatmeal and that’s it so I had to DoorDash my mom food to make sure she eats. The ADON was notified of the behavior there but we were told “we don’t treat people like that here” so instead of investigating she denied the claims and their was zero accountability until APS showed up at the facility and the office of healthcare to do an investigation. My wife is a medical director and so she is very familiar with how as a medical professional you are supposed to treat your patients and this facility needs to be cleaned out or staff needs to be retrained or coached on how to care for patients. My moms roommate got a UTI from them leaving her sit in her urine. I’m writing this review because I have compassion and care about others and I don’t feel like anyone should allow their loved ones to be admitted into this facility bc they would be neglected and mistreated. There are so many other details I could get into but I’m not. I do not recommend this facility and if you truly care and love yourself or your loved one do not go here or send your loved ones here.

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  Harold Martin 3 months ago

  I had a really good time here at summit park, the nurses, the rehab team, the food, the activity team and the social workers; are all a great team. I am grateful to be able to come here and very pleased with the services provided. I highly recommend this place. My church family and friends came and visited me here and they were blessed to be here. Amen

In the order Google returned them. Not verified by Caring Advisor.