Aventura Rehab & Nursing Center

Google reviews

• J
  Jey 3 weeks ago

  My father was at this facility for less than 24 hours before I had him removed. What we experienced was deeply upsetting. When you first enter, the building looks nice and smells clean. Once you reach the patient areas, however, there is an overwhelming smell of urine. I understand a new building is being constructed next door, but that does not excuse the care my father received. I told his CNA that he had an accident and needed to be changed. She said she would let the next CNA know because her shift was almost ending. I understand that staff care for multiple patients and shifts change, but when I returned four hours later, my father still had not been changed. I told his nurse Alfredo, who appeared shocked and went from room to room trying to find the CNA without success. Only after I said I was going to make a complaint did the CNA arrive running and change him before the rescue took him. My father was also in significant pain and had not received pain medication. Eventually, 911 was called. There were other concerning interactions. When I asked a room full of staff in the dining room where I could get water, they stared at me without answering. If your loved one needs Spanish-speaking care, please be aware that although the front desk and some other personnel spoke Spanish, the nursing staff directly caring for my father did not. We needed him to be able to communicate his pain and basic needs to the people providing his care. Having Spanish-speaking staff elsewhere in the building did not meet that need. Many residents appeared lonely, and seeing them left me deeply concerned for those who may not have family visiting or advocating for them. This review reflects our experience during my father’s brief stay. The only kind person we encountered was his nurse Alfredo. Based on what happened, I cannot recommend this facility and would not feel comfortable leaving him in its care. Families deserve to know what we experienced, and every resident deserves time

• J
  Joan Pierre-Louis 3 weeks ago

  I was able to communicate with Social Services, the DON, the wound care nurse, the nurse, and others. I asked questions and put a couple of things in place. Everyone was pleasant and helpful. May God bless the team there, because caring for others is not easy. I am so grateful for the team there and the care provided to my dad. May God watch over my dad and protect him at the facility.

In the order Google returned them. Not verified by Caring Advisor.